Pet Parent Coordinator Front Desk

Job Description

Job Description

Description:

Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Pet Parent Coordinator. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

About the Pet Parent Coordinator Role:

• The focus of this job is making connections with Pet Parents and their pups.
• Greet everyone who walks in or out of Dogtopia.
• Answer Pet Parent questions over the phone and in person.
• Check pups in and out of daycare.
• Share information about our daycare packages and memberships with Pet Parents.

About US:

• We love and care for our Pet Parents’ pups like they are our own.
• We provide you with the industry's best training in dog behavior and care.
• A big part of our success: we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence.
• It’s always bring your dog to work day!

About YOU:

• You love dogs.
• You are 18+
• You’re fast-paced, with a strong sense of urgency.
• You thrive when you have multiple challenges on your plate.
• You like meeting and interacting with new people.
• You like to work with others and build a teamwork consensus.
• You’re lively, enthusiastic, and a very strong communicator.

Supplemental pay

• Tips
• Other

Additional benefits

• Flexible schedule
• Dental insurance
• Vision insurance
• Referral program
• Employee discount
• Pet rider program
• Other
• Paid time off
• Health insurance
• Disability insurance

Required Skills/Abilities:

• Excellent organizational skills and attention to detail.
• This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.
• Must be energetic, proactive, and a creative problem solver.
• Excellent sales and customer service skills.
• Strong verbal and written communication skills
• Ability to multi-task in a high-paced environment and at times stressful environment.
• Must have a friendly and professional phone and email etiquette.
• Jack of all trades, roll up your sleeves type of person. This role is integral in growing the business alongside the General Manager.
• Not afraid to jump in whenever and wherever is needed. Committed to the success of the team and not just the individual role.

Education and Experience:

• 1-2 years in a sales or customer service-related role
• Excellent customer service skills
• Previous sales experience (preference for prior work in a sales quota structure)
• Functional computer skills required – MS Office basic programs (word, excel), Internet, Basic computer program software use.
• High school diploma required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at times.
• Must be able to check dogs in and out and manage leashed dogs during the check in process.

Other Requirements:

• Must love dogs.