Quality Assurance Specialist

Date: Jul 3, 2026 Location: SAN ANTONIO, TX Employee Benefits DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page. Review our Top 10 Tips for Success when Applying to State of Texas Jobs. Position Details Functional Title: Quality Assurance Specialist Job Title: Social Worker III Agency: Dept of State Health Services Department: Region 8 Posting Number: 18622 Closing Date: 07/17/2026 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $4,523.16 - $5,888.50 Pay Frequency: Monthly Salary Group: TEXAS-B-21 Shift: Day Telework: (none indicated) Travel: Up to 40% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: SAN ANTONIO Job Location Address: 7430 LOUIS PASTEUR DR Brief Job Description Under the supervision of the SHSS Program Manager, the Quality Assurance Specialist performs complex consultative services and technical assistance to program staff, community organizations and the public. Responsibilities include conducting home/community visit observations to assess social workers' unmet training needs, maintaining accurate documentation of QA activities, educating the public and providers about program services, assisting in staffing and program updates, overseeing the QA review process, addressing team education and training needs, participating in special work groups, coordinating program activities for assigned teams, reviewing quality measure standards, identifying deficiencies and providing recommendations, traveling to field offices, documenting workload, and assisting in policy implementation across programs for services to Children with Special Health Care Needs, Newborn Screening, Case Management for Children and Pregnant Women, Personal Care Services, and Community First Choice. Works under limited supervision with latitude for initiative and independent judgment. Performs other duties as assigned. Member of the Incident Command Structure in response to public health emergencies and must comply with applicable policies and procedures. Requires ability to travel throughout Texas and out-of-state. Essential Job Functions Quality Assurance Conducts QA activities to ensure contract compliance and effective resource utilization with contracted entities, provides internal QA reviews, gathers information and prepares corrective action/monitoring plans, reviews quality measures, identifies deficiencies and recommends improvements, conducts QA meetings and provides feedback to supervisors, ensures case managers document activities, and runs ongoing compliance reports. Program & Client Services Serves as Case Management Coordinator for SHSS staff and provides case management support to PCS, CFC, CSHCN-SP, NBS, and CPW programs; assists in training planning and coordination; mentors new case management staff; maintains case files; provides specialized social work consultation and assessment for families of medically fragile children and other identified populations; conducts assessments for PCS/CFC and Birth Defects cases. Community Organization Provides program presentations to community agencies and health entities; participates in public health responses to disaster and emergencies; serves on the Department of Social Work Emergency Response Team. Responds to public health emergencies, performs required training, complies with immunization policy, maintains valid driver license and driving record, and performs other duties as assigned. Knowledge, Skills, And Abilities Knowledge of Case Management principles and practices. Knowledge of children’s programs including Medicaid, CSHCN, CPW, CPS/Foster Care, SSI, NBS, NBHS, Lead, Early Childhood Intervention, CHIP. Knowledge of quality assurance and technical assistance policies and procedures. Knowledge of community resources locally, statewide, and nationally. Knowledge of cultural and socioeconomic issues related to health and disabilities. Proficiency in MS Word, PowerPoint, Excel, Access, Outlook. Ability to compile monthly, travel, and time activity reports. Skill in conducting in-home family needs assessments and developing service plans. Skill in providing presentations and trainings. Skill in conflict resolution, mediation, problem solving. Ability to work effectively as a team member in an interdisciplinary setting. Ability to interpret and apply program policies and procedures. Ability to provide professional leadership. Ability to maintain confidentiality. Registrations, Licensure Requirements Or Certifications Current license to practice Social Work in the State of Texas. Initial Screening Criteria Experience in Case Management principles and practices – 2 years preferred. Experience in developing and conducting training – 2 years preferred. Experience in conducting Quality Assurance activities – 2 years required. Experience in using computers and related equipment including Office Suite, spreadsheets, databases, presentation software – 2 years preferred. Experience in written communications as observed by detail and completeness of information on the state application. Additional Information N/A Active Duty, Military, Reservists, Guardsmen, And Veterans Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at View phone number on click.appcast.io or via email at View email address on click.appcast.io. Salary Information, Pre-employment Checks, And Work Eligibility The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds. Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 form. Nearest Major Market: San Antonio #J-18808-Ljbffr