Patient Services Coordinator (Various Shifts) / Diagnostic Imaging

Patient Services Coordinator

At The University of Texas MD Anderson Cancer Center, our mission is simple yet powerful: to eliminate cancer in Texas, the nation, and the world. We achieve this through extraordinary patient care, groundbreaking research, innovative prevention programs, and by educating the next generation of healthcare professionals and scientists.

Summary

The Patient Services Coordinator in the Diagnostic Imaging Dept plays a critical role on the care team by ensuring smooth and efficient patient scheduling, coordination, and communication. This position serves as a key resource for patients, families, physicians, and clinical staffhelping navigate appointments, procedures, diagnostic testing, and financial processes. This role also supports the maintenance and accuracy of patient records and appointment templates.

Shifts

There are two shift/schedules available:

• 5:30 a.m. to 2:00 p.m., Monday through Friday, with rotating weekends
• 6:30 a.m. to 3:00 p.m., Monday through Friday, with rotating weekends

Key Responsibilities

Patient Communication & Interaction

• Greet patients, family members, faculty, and staff upon arrival with professionalism and warmth.
• Monitor patients in waiting areas and assist with questions or needs.
• Provide accurate information regarding appointments and preparations for Diagnostic Imaging (DI) procedures; supply printed instructions as needed.
• Maintain strict confidentiality and security of patient information at all times.
• Inform patients and families of available support services.
• Schedule same-day X-ray tests when necessary.
• Communicate appointment details, scheduling requirements, and preparation instructions to patients, families, physicians, and clinical teams.
• Support a safe environment for patients, coworkers, and visitors.
• Ensure all patient wristbands contain accurate name, MRN, date of birth, and date of service.
• Deliver service recovery interventions when appropriate to support a positive patient experience.

Record Maintenance

• Update patient records to ensure accuracy and completeness.
• Maintain confidentiality and secure handling of all patient documentation.
• Process a wide range of documents with attention to detail and accuracy.

Financial Activities

• Collect, review, and reconcile patient balance payments following departmental policies.
• Partner with the Financial Clearance Center (FCC) to resolve accounts requiring financial clearance.

Other Duties

• Perform additional tasks as assigned to support efficient clinic operations and exceptional patient care.

Why Choose MD Anderson?

MD Anderson is consistently recognized as a global leader in cancer care and research. Our employees enjoy a collaborative, mission-driven environment with access to world-class resources.

Benefits & Perks Include:

Exceptional Healthcare Coverage

• Comprehensive medical, dental, and vision plans
• Prescription drug coverage
• Mental health and counseling services

Financial & Retirement Benefits

• State of Texas retirement programs with employer contributions
• Tax-advantaged flexible spending and dependent care accounts
• Optional life, disability, and long-term care insurance

Paid Time Off & Work-Life Support

• Generous paid time off (PTO) and institutional holidays
• Paid parental leave
• Wellness programs, fitness facilities, and employee assistance resources

Professional Growth

• Tuition assistance and professional development funding
• Opportunities for internal mobility and career advancement
• Access to training, workshops, and continuing education

Additional Perks

• On-site services including dining, pharmacy, and employee health
• Discounts on transportation, entertainment, and retail services
• A culture grounded in teamwork, compassion, and innovation

Education

• Required: High School Diploma or Equivalent
• Preferred: Associate's Degree

Work Experience

• Required: 3 years relevant work experience. or
• Additional education may be substituted for required experience on a one-to-one basis.

Other Requirements: Must pass pre-employment skills test as required and administered by Human Resources. The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.