Housekeeping Attendant

Housekeeping Attendant

WORLD SPA is a brand new spa and restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the grand opening of New York City's premiere, largest, and most diverse spa destination in a class by itself located in the heart of Brooklyn. This is a great opportunity to become a part of a one-of-a-kind project with a culture that will enable you to grow and make a difference. If you are passionate about what you do, hungry for success, growth and ability to make an impact, apply today!

WORLD SPA offers a global, authentic, and unmatched spa experience by preserving ancient practices and uniting various culturally authentic sauna, bathing, and spa treatments in one destination. World SPA creates an environment that inspires the imagination and provides distinctive sensory experiences to our guests. Our goal is to consistently exceed guest expectations by anticipating their needs and desires and offering them an unparalleled experience.

WORLD SPA LOUNGE, which is a 250 seat restaurant and is the most fast paced of all is located within the Spa area, where guests can either enjoy a cup of artisanal tea, crafted cocktail, fresh sushi and small plates in between experiencing multitude of Spa rooms and saunas or can reserve a cabana for a full on feast or celebration. World Spa Lounge offerings represent the same regions as the Spa: Eastern European, Mediterranean, Asian and American. World Spa Lounge feels casual and unpretentious still offering the highest quality of food & beverages and friendly, attentive service.

BIRCH&OAK is a VIP area with its own bar and restaurant, outdoor terrace that can be enjoyed by the members during their spa visit or on its own.

In addition to the three dining venues, World Spa features 2 exclusive private rooms that have their own sauna for groups of 22 and 15 guests.

Position Summary:

The Housekeeping Attendant is responsible for orienting guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for keeping the lounge, locker room, and other guest areas neat, clean and stocked with all amenities. They also ensure the cleanliness and functioning of the locker rooms within the spa.

Essential Duties and Responsibilities:

• Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area.
• Gather, wash, dry, and fold linens as needed
• Maintain an inventory of cleaning supplies and locker room amenities
• Empty and remove trash as needed
• Keep equipment, closets and dispensaries clean and organized
• Provide exceptional service to all clients at all times through customer-centric behavior
• Spot clean locker rooms, including shower, sink, and lavatory areas frequently throughout each day in compliance with OSHA standards and club protocols
• Issue spa lockers, robes and slippers to guests and then escort guests to their lockers.
• Provide orientation tours, explaining spa amenities offered and answering guests' questions.
• Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets.
• Ensures adequate stock of supplies and equipment; inform management when stock is low.
• Address locks left on or items left in lockers outside of locker policy to ensure proper locker availability.
• Review guest appointments/schedules as needed.
• Answer the phone promptly and use the guest's name throughout the phone conversation; operate the phone system accurately and efficiently.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests.
• Maintain complete confidentiality in all guest matters in accordance with company policy;
• Handle guests' questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Be on time for shifts and maintain a consistent, regular attendance record.
• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Skills, Abilities and Experience:

• Minimum of 2 years experience
• Hospitality experience in hotel is a plus
• Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team.
• Ability to lift up to 50lbs.
• Physically capable of achieving cleaning tasks that may involve crouching, scrubbing, bending, climbing step stools, lifting and carrying trash etc.
• Ability to be efficient and productive in a fast-paced environment.

The World Spa, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.