Client Services Representative

Job Description

Merrimack Veterinary Hospital is a well-established 5 doctor Veterinary hospital that offers care for feline, canine, and exotic pets 6 days a week.


We have a Full Time job opening for a friendly and enthusiastic individual in our busy front office. Some of the responsibilities include greeting clients and patients, answering phones, scheduling appointments, filling medications, and admitting and discharging clients. This is not your typical receptionist position. Must be a terrific people-person, love working with the public, multi-tasker, as well as having a love for animals! We are also looking for someone who possesses outstanding customer service skills and is self-motivated. We offer a generous compensation package for the full time position which includes: medical health insurance, 401K & Roth retirement plan, paid time off, holidays, and pet medical discounts. Compensation will commensurate with skill level and training. Full time hours, include Saturday's and nights during the week.


If you like to stay busy and you think you have the personality for our front office...we would love to have you as part of our family! We would prefer experience but we are willing to train the right person!


Our team is a fully cross-trained hospital and we are looking for a new full-time member for our growing hospital. Excellent customer services is a must and customer service experience is required. The perfect candidate will be able to work side by side with veterinarians, kennel staff, and groomers. Job expectations are to answer phones, schedule appointments, and perform check-in and check-outs for all clients. Cleaning is a huge part of every job here at the hospital and we consider it everyone's responsibility. We operate with Avimark soft wear and previous experience is great but not necessary.


If you think you would be a great addition to this well rounded, hard working team. Please apply!!!


Work Schedule


1. Generally works week-days with 1-2 scheduled Saturdays/month


2. May need to fill in some week-ends, holidays, or at times of employee absence or Hospital emergency


3. Remains cooperative and flexible regarding scheduling


Physical Requirements


1. Must be able to lift up to forty pounds safely


2. Must be able to handle dogs, cats, birds, and pocket pets with confidence and safety


3. Must be able to communicate effectively with staff and clients in person and via telephone


4. Must be able to endure periods of heavy workload or high stress


5. Must be able to tolerate high noise levels


6. Must be able to tolerate strong or unpleasant odors


7. Must be able to work with frequent interruptions


8. Must be able to open and close building independently


Qualifications


1. Excellent customer service skills, sense of humor, strong work ethic in order to deal with varying staff, client, and animal demands


2. Excellent telephone skills including use of voice mail, call forwarding and message taking


3. Experience in observing death, dying and euthanasia in small animals


4. Experience with Windows based computer systems


Education


1. High school diploma


2. Courses in technician / reception training or equivalent

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose : Give pets and the people who love them more quality years together

Mission : Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.


Values : Care Deeply, Do What's Right, One Team, Own It, Shape What's Next


One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.


At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.