Customer Care Pharmacist

Job Description

Job Description

About the company

Join a team with a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are: do the right thing, quality matters, question everything, and growth through care . We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have 15-minute weekly check-ins reviewed by their manager and yearly performance reviews to ensure clarity of job expectations. To learn more about our culture, please visit our careers page on our website.

About the role

This pharmacist position (internal title: Customer Care Pharmacist) is a customer facing role that is responsible for consultations, clarifications, and customer service. This is a full-time position, working Monday through Friday, and reporting directly to the Customer Care Manager.  

What you'll do

• Verify order entries and charges
• Review and interpret physician orders, detecting therapeutic incompatibilities
• Provide pharmacological information by answering questions and requests of healthcare professionals
• Counsel patients on drug therapies
• Offer excellent customer service to patients, providers, and vendors
• Develop staff's pharmacological knowledge by participating in clinical programs; training pharmacy staff, students, interns, externs, residents, and health care professionals
• Comply with state and federal drug laws as regulated by the state board of pharmacy, the drug enforcement administration, and the food and drug administration; maintaining records for controlled substances; removing outdated and damaged drugs from the pharmacy inventory; supervising the work results of support personnel; maintaining current registration; studying existing and new legislation; anticipating legislation; advising management on needed actions
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
• Maintain pharmacological knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Contribute to team effort by assisting the other departments such as lab and compliance

Qualifications

• A graduate of an accredited school of pharmacy with a Bachelor of Science or PharmD degree
• Licensed and in good standing with the CA Board of Pharmacy
• At least 1-3 years experience in pharmacy (compounding preferred but not required)
• Experience with pharmacy software, pharmacology, knowledge of legal compliance, FDA health regulations
• Pass drug screen test, background check, and the pre-employment verification process
• Thrives in a dynamic environment where prioritizing tasks, managing multiple projects, and meeting deadlines are key to success. We support our team with clear goals, collaborative workflows, and a culture of adaptability.
• Read, understand, and be compliant with HIPAA and Valor's policies and procedures
• Dependable, punctual, and able to meet deadlines
• Lead a team, be accountable, and have good ethics and etiquette
• Excellent customer service skills
• Able to communicate effectively, both verbal and written, in the English language
• Strong attention to detail
• Ability to problem solve effectively
• Motivated self-starter with a great attitude, flexibility, and entrepreneurial spirit
• Working Conditions: standing, walking, sitting, reaching above shoulders, reaching waist level, reaching below the knee, climbing, lifting above shoulder up to 20 lbs and lifting waist level up to 20 lbs.

Why work at Valor

• You want a career in pharmacy or compounding
• You want to help patients and physicians learn about alternative medications
• You are looking for opportunities for growth and promotions
• You love learning new skills and are open to feedback to improve your work product
• You believe in and can demonstrate our core values
• You value having a 15-minute weekly check-in reviewed by your manager and yearly performance reviews to ensure clarity of job expectations and growth
• You are comfortable with fast-paced, dynamic, and growing pharmacy business in the heart of Berkeley, CA
• Full-time employees are eligible for company benefits including medical, dental, vision, wellness benefits and much more. 401k retirement plan plus company safe harbor match program

Valor’s pay band range for this position is $65 to $75 per hour. This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Valor’s total compensation package for employees. Your total rewards package at Valor will include employer contributions for employee premiums of medical, dental, and vision coverage, long-term disability, life and accidental death and dismemberment insurance, 401(k) retirement plan with safe harbor match and profit sharing plan, monthly catered employee celebrations lunch, PTO and Holiday pay policy, and other benefits.

The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

Valor Compounding Pharmacy, Inc. is an At-Will and EEO employer. We have a diverse group of hardworking people who thrive in dynamic environments. In 2020, Valor was ranked in Inc. 5000's Fastest Growing Private Companies, awarded by the San Francisco Business Times Leadership Trust, and accredited by the Pharmacy Compounding Accreditation Board (PCAB). We are a multi-state licensed 503A sterile and non-sterile compounding pharmacy. We pride ourselves on our innovation, data driven decision making, and quality in patient care, medications, and experience.

We adhere to the California Consumer Privacy Act (CCPA). For information about our privacy policy, please visit our Privacy Notice.

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