Systems Engineer

Position Overview

We are seeking a skilled BMC Remedy ITSM Systems Engineer to support and enhance an enterprise IT Service Management (ITSM) platform in a mission-critical environment. This individual will be responsible for administering, configuring, securing, and optimizing the BMC Remedy ecosystem while ensuring high availability, performance, and compliance.

The ideal candidate will have strong experience with BMC Remedy AR System, Atrium CMDB, enterprise integrations, and automation using Python or PowerShell. This role combines system administration, platform engineering, troubleshooting, and process improvement to support critical operational requirements.

Responsibilities

• Administer, configure, and customize BMC Remedy AR System 9.1 and related ITSM modules

• Maintain and optimize Smart IT, Digital Workplace, and Atrium CMDB environments

• Perform platform upgrades, patching, migrations, and schema modifications

• Develop and maintain integrations using REST and SOAP APIs

• Automate administrative tasks and deployments using Python and/or PowerShell

• Monitor system health, capacity, and application performance

• Troubleshoot and resolve complex Tier 3 support issues

• Manage CMDB data quality and integration efforts

• Implement security hardening, vulnerability remediation, and compliance requirements

• Develop and maintain technical documentation, SOPs, and disaster recovery procedures

• Collaborate with security, network, cloud, and operations teams to support ITIL-based processes

• Mentor junior administrators and provide technical guidance when necessary

Required Qualifications

• 5+ years of Systems Engineering or Enterprise Application Administration experience

• 3+ years of hands-on BMC Remedy AR System administration and configuration

• Experience with:

• Remedy forms, workflows, filters, escalations, and active links

• Mid Tier administration

• Remedy upgrades and migrations

• Atrium CMDB management and integrations

• Experience scripting with Python and/or PowerShell

• Working knowledge of:

• Oracle or SQL Server

• Windows and Linux operating systems

• Apache or Tomcat application servers

• Active Secret Clearance or higher

• Security+ CE or higher certification

• IAT Level II compliant certification set

Preferred Qualifications

• Experience with:

• Helix Discovery (ADDM)

• TrueSight Operations

• BladeLogic

• ServiceNow integrations

• Splunk, Dynatrace, Elastic, or Sentinel

• Knowledge of FedRAMP, RMF, STIG, and DoD cybersecurity requirements

• ITIL Foundation certification

• BMC Remedy Administrator certification

• CASP+, CISSP, or SSCP certification

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience

Technical Environment

• BMC Remedy AR System 9.1

• Smart IT

• Digital Workplace

• Atrium CMDB

• Helix Discovery (ADDM)

• TrueSight Operations

• BladeLogic

• Oracle / SQL Server

• Windows & Linux

• Python & PowerShell

• REST / SOAP APIs

Why Join?

This position offers the opportunity to support a large-scale enterprise ITSM environment that directly impacts operational readiness and service reliability. You'll work with modern automation, integration, and infrastructure technologies while helping drive platform improvements, security enhancements, and mission-critical service delivery.

Job Type & Location

This is a Contract position based out of San Diego, CA.

Pay and Benefits

The pay range for this position is $90.00 - $100.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of San Diego, CA.

Application Deadline

This position is anticipated to close on Oct 29, 2026.

Workplace Type

This is a hybrid position in San Diego,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.