Configuration Management Process Owner

Responsibilities

• Own and govern the Configuration Management process, procedures, controls, and supporting documentation.
• Define and maintain CMDB governance, including Configuration Item identification, classification, lifecycle management, and relationship mapping.
• Establish and oversee data quality controls, audits, validation, reconciliation, and remediation activities.
• Define process KPIs, reporting requirements, and performance measures.
• Lead initiatives to improve process maturity, standardization, automation, and operational efficiency.
• Ensure effective integration with Change, Incident, Problem, Asset, Security, and other service management processes.
• Facilitate governance reviews, process decisions, and stakeholder discussions.
• Partner with platform and technical teams on CMDB design, discovery, integrations, service mapping, reporting, and automation requirements.
• Translate business, policy, and operational requirements into practical process controls and standards.

Required Skills & Experience

• Experience in Configuration Management, IT Service Management, Service Governance, or similar enterprise IT environments.
• Strong knowledge of CMDB governance, Configuration Item lifecycle management, relationship mapping, reconciliation, audit, and data quality practices.
• Experience owning or governing enterprise service management processes across multiple teams and suppliers.
• Experience working with enterprise ITSM platforms and CMDB capabilities.
• Ability to analyze data, identify control gaps, and drive measurable improvements.
• Strong stakeholder management, facilitation, communication, and decision-making skills.
• Experience operating within global, matrixed, and multi-supplier environments.
• Strong understanding of process governance, compliance, risk management, and continual improvement practices.
• Ability to influence stakeholders and drive adoption without direct authority.
• Experience producing operational reports, metrics, and governance reporting.

Preferred Skills

• Bachelor´s degree or equivalent practical experience in Information Technology, Computer Science, Engineering, Business Information Systems, or a related discipline.
• ITIL Foundation, ITIL Managing Professional, or equivalent Service Management certification.
• Experience with ServiceNow CMDB, Discovery, Service Mapping, or similar enterprise platforms.
• Experience in SIAM, outsourced service models, or complex global delivery environments.
• Knowledge of IT Asset Management, Change Enablement, Information Security Controls, and Configuration Compliance.
• Experience leading process maturity assessments, audit remediation activities, governance forums, and structured continual improvement initiatives.