Scheduling Coordinator

ComForCare Scheduling Coordinator

Benefits: 401(k), Dental insurance, Health insurance

Overview: Do you thrive on building meaningful relationships and leading with purpose? Join a team where your experience, compassion, and leadership directly impacts the quality of care we provide to seniors in our community. CNAs Encouraged to Apply! ComForCare is seeking a motivated, relationship-driven scheduling coordinator to lead client services and care team operations. This role is ideal for an experienced home care professional who excels at building strong client and caregiver relationships, coordinating high-quality care delivery, and guiding families and care teams through a seamless onboarding and ongoing care experience.

Key Responsibilities

Client Services Management:

• Ensure all commitments made to clients are fully met and maintained.
• Achieve and sustain a 100% fill-rate through effective use of Strategic Scheduling, Field Resources/Support, and Office Team collaboration.
• Partner with Strategic Scheduling to onboard new clients as quickly and efficiently as possible.
• Ensure 100% execution of client and caregiver introductions, with clear communication to the office staff and leadership team.

Caregiver Support, Engagement, and Accountability:

• Foster a supportive and nurturing environment for caregivers while maintaining clear accountability standards.
• Execute annual caregiver reviews to support engagement, development, and retention.
• Effectively match client needs with caregiver availability, skills, experience, and overall fit.
• Manage caregiver turnover by ensuring consistency in schedules, hours, and expectations whenever possible.

On-Call Responsibilities:

• Actively participate in the Operations Team's on-call phone rotation every other weekend
• Ensure all caregiver call-offs are filled promptly; may be required to cover shifts personally when necessary.
• Ensure all introductions and shift coverage changes are communicated clearly and executed effectively.

As a growing organization, responsibilities may evolve over time. We are seeking someone who is a true team playerflexible, supportive, and willing to step in where needed to ensure the best outcomes for seniors, families, caregivers, and staff.

• Prior experience in the senior home care industry
• Proven experience in client services, care coordination, scheduling, or operational management
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.) is required.
• Strong organizational and time-management skills
• Excellent communication and relationship-building skills
• Comfort with on-call responsibilities and occasional non-traditional work hours
• Ability to maintain professionalism, confidentiality, and consistency in high-pressure situations

Live your best life possible while helping others live theirs. Our Caregivers are the heart and soul of what we do. For that reason, we put our CaregiversFirst each and every day.

At ComForCare, it is our CaregiverFirst promise, that our caregivers will be:

• Treated with respect and dignity.
• Provided exceptional training on a regular and ongoing basis.
• Are never alone in the field - support is always available.
• Thoughtfully matched with clients that they are compatible with.

Join our team and be a part of a certified Great Place To Work! Thousands of ComForCare employees were surveyed and the response was overwhelmingly positive, with 90% agreeing that ComForCare is in fact a Great Place To Work.

By selecting the positions below, you acknowledge that you are applying for employment with an independently owned and operated ComForCare franchisee, a separate company and employer from ComForCare and any of its affiliates or subsidiaries. You understand that each independent franchisee is solely responsible for all decisions relating to employment including (and without limitation to) hiring and termination, and ComForCare does not accept, review or store my application. Any questions about your application or the hiring process must be directed to the locally owned and operated ComForCare franchisee.

Equal Opportunity Employer: Disability/Veteran.