Language Access Analytics Program Manager

Highly experienced data driven candidate to lead the Language Access Interpreter Services enterprise data, business intelligence, and analytics strategy.Prefer a candidate in GA, IL, NC or WI (where we are located). Education Bachelor's degree is required in data analytics, business intelligence, healthcare administration, or related field. Master's degree preferred in data science, business analytics, healthcare informatics, or relatedfield. Certification Data analytics or BI certifications preferred (e.g., Microsoft Power BI, Tableau, SQL certifications). Advanced data analytics certifications preferred. Healthcare analytics or informatics certifications a plus. Work Experience Typically requires 7+ years of progressive experience in data analytics, business intelligence, or healthcare reporting. Prefer 7+ years of healthcare data analytics experience with enterprise BI platform management. Knowledge / Skills / Abilities Expertproficiencyin Power BI, advanced Excel, SQL, and data visualization tools. Strong data governance and quality management skills for enterprise reporting. Advanced analytical skills including trend analysis, forecasting, and predictive modeling. Ability to translate complex data into actionable insights and strategic recommendations. Experience with healthcare data including operational, financial, and quality metrics. Strong stakeholder management skills for partnering across diverse functional areas. Data integration knowledge including ETL processes, data warehousing, and platform connectivity. Business case development skills include ROI modeling and impact assessment. Strong communicationand presentation skills for conveying data insights to diverse audiences. Project management skills for managing multiple analytics initiatives simultaneously. Additional Ideal Knowledge / Skills / Abilities Experience building enterprise analytics programs for healthcare operations. Experience with healthcare regulatory reporting and compliance analytics. Advanced statistical analysis and modeling skills. Experience with data science tools (Python, R) for advanced analytics. Experience leading data literacy initiatives and building self-service analytics capabilities. Major Responsibilities Lead the enterprise data, business intelligence, and analytics strategy for Language Services. Develop and manage performance dashboards, reports, and data visualizations for operational and strategic decision-making. Provide data-driven insights and actionable recommendations to AVP leadership and functional leaders. Design andmaintaindata governance frameworks, standards, and quality assurance processes. Manage enterprise reporting including KPIs, SLAs,utilizationmetrics, and financial performance. Partner with all functional areas toidentifydata needs, define metrics, and build reporting solutions. Lead trend analysis, forecasting, and predictive analytics to support strategic planning. Collaborate with IT on data integration, warehouse design, and platform connectivity. Develop and manage analytics tools and platforms (Power BI, Excel, SQL) for the department. Support business case development with data analysis, ROI modeling, and impact assessment. Ensure data accuracy, integrity, and security across all reporting and analytics systems. Train and develop stakeholders on data literacy, dashboard usage, and self-service reporting. Manage ad hoc data requests and analysis projects for leadership and operational teams. Represent Language Services data and analytics in enterprise reporting and governance forums. Innovation & Continuous Improvement Drive enterprise data analytics strategy and capabilities that enable advanced decision-making across Language Services. Develop predictive analytics and forecasting models that inform strategic planning and operational optimization. Lead adoption of emerging analytics tools and approaches that enhance data maturity and competitive intelligence. Revenue Impact & Financial Stewardship Provide data-driven financial analysis and ROI modeling thatsupportsstrategic investment and budget decisions. Monitor program-level financial metrics and analytics that demonstrate revenue impact and cost optimization results. Support business case development with comprehensive data analysis andimpactassessment. Operational Excellence & Efficiency Build enterprise reporting infrastructure and dashboards that inform operational decision-making across all functional areas. Establish data governance standards and quality assurance processes that ensure accuracy and reliability of enterprise metrics. Support operational teams with analytics and insights that drive continuous improvement and SLA compliance. Patient Experience & Language Access Develop andmonitorenterprise analytics on language access equity, health outcomes, and patient satisfaction. Support measurement and reporting of patient experience metrics that demonstrate language access effectiveness. Physical Requirements and Working Conditions Work requiresuseoftelephone/computer and sitting for prolonged periods of time. Walking, standing, lifting, bending, reaching, stooping, pushing, and pulling arerequireda moderate amount ofthe time. May lift and carry up to 40 pounds on an intermittent basis. Mustdemonstratethe ability to communicate with individuals and groups effectively. Mustpossesscritical thinking, emotional intelligence, and the ability to concentrate. Must be able to work withhighvolume of activities/projects with short deadlines. Work is hybrid and requires flexibility working from home office as well as other Advocate Health work locations as required by services provided. DISCLAIMER All responsibilities and requirements are subject topossible modificationtoreasonably accommodateindividuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. #J-18808-Ljbffr Advocate Health