Overnight Hospitality Agent

Job Description

Job Description

Position Summary:

The Overnight Hospitality Agent is responsible for the overnight operations of the Hospitality. The

Overnight Hospitality Agent will work in conjunction with Night Manager and Operations Supervisor

to ensure that guests receive the highest level of Hospitality while at Piaule Catskill.

Essential Responsibilities:

• Check-in and Check-out all Piaule guests.
• Act as an ambassador of Piaule to ensure all guest receive unparalleled hospitality.
• Maintain effective communication with all departments of Piaule.
• Maintains cleanliness of main house, spa and garage areas.
• Exhibit comprehensive knowledge of the property, amenities and Piaule as a brand.
• Complete Incident Reports immediately following any incident on property.
• Required to answer phone calls and respond to guest emails.
• Conduct routine inspections of Main House & Spa, addressing any potential safety hazards and

cleanliness issues.

• Be accessible to guests; listen to their concerns and ideas, interpret their needs, convey

understanding and resolve concerns and pass along information to the Management team.

• Be accommodating of a schedule that may consist of morning, afternoon, evening, weekend

and/or holiday shifts.

• Perform any and all duties as required as Piaule develops and changes with the times.

Required Qualifications:

• Minimum of 1-2 years’ experience in Hotels/Resorts , boutique property desired.
• Strong verbal and written skills, English and Spanish is a plus.
• Be self-motivated and have the ability to inspire and motivate others.
• Dress appropriately for the position and maintain proper personal hygiene.
• Strong planning and organizational skills.
• Computer skills; including Google Docs and Sheets.
• Be able to lift up to 30 pounds.
• Be able to spend long periods of time on feet.

Preferred Qualifications:

• Valid Drivers Lisence.
• Computer skills; including Google Docs and Sheets.

Working Conditions:

• Must have the ability to lift up to 30 pounds.
• Must be able to spend long periods of time on feet.

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person