Assistant Community Manager

Job Description

Job Description

Join our D.R.I.V.E.N Team at Satellite Management!

At Satellite Management, we recognize that our associates are the foundation of our success. We are committed to delivering outstanding services to our customers while fostering an environment that encourages growth and opportunity. Our Apartment Community in Fullerton is currently seeking a talented Assistant Manager to be part of our dynamic team. If you are looking for a rewarding career with a company that values your contributions, we invite you to apply and help us drive excellence together!

Pay Scale: $18.00 - $25.00

Benefits Include: 

Wellness

• Medical – Blue Cross and Kaiser Permanente Offered, Dental, Vision, including Telehealth support
• Company paid Life, AD&D, Short-Term Disability and Long-Term Disability Insurance
• Option of Health Savings Account (HSA), and Flexible Spending Accounts (FSA)
• PTO Program (10 days, annual accrual)
• 7 Company Paid Holidays
• Employee Assistance Program (EAP)

Financial

• 401(k) match program 4% 
• 401(k) Immediate vesting
• Referral Bonuses
• Annual compensation review

Development

• Professional development and training opportunities
• Cross-training opportunities
• Tuition reimbursement for courses related to real estate licensing for selected positions
• Annual performance reviews

The Assistant Community Manager works with the Community Manager to oversee the operational and financial aspects of a property. The Assistant Community Manager assists the Community Manager in the oversight of the community, providing the necessary leadership, guidance, and motivation to ensure a positive working environment and quality community living, and manages the process of rent collection, maintenance, delinquency, and other accounting responsibilities as needed. Successful Assistant Community Managers will have proven ability to multitask, analytical and time management skills and be customer-focused.

Primary Duties and Responsibilities:

•       Ensure that all rents are collected when due, and posted in a timely manner, issue appropriate notices when necessary (late payments, eviction notices, returned check notifications, etc.)

•       Close out month with delinquency level no higher than indicated by the Community Manager of the community

•       Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out, complete deposit accounting move-out statements

•       Accurately complete monthly pre-close and close out process and make necessary corrections

•       Assist in oversight of renewal and resident retention program, distribute and follow-up on renewal notices

•       Assume Community Manager duties in absence of immediate supervisor in accordance with company and community guidelines

•       Performs duties of a Leasing Professional when directed and/or required

•       Assists with vendor/contractor communications concerning work scheduling, billings, vendor relations, and certifications of insurance

•       Manages accounts payable for the community, submits all approved invoices to the corporate office for payment following company guidelines

•       Maintains a professional, friendly, and inviting atmosphere at the community

•       Accurately maintains prospect, traffic, and rental record logs and all pertinent leasing data

•       Responsible for maintaining organized, accurate, and up-to-date files for all residents; performs filing for the office as needed when not leasing

•       Maintains thorough and accurate product knowledge of the community and that of the major competitors through site visits, tours, shops, telephone surveys, and follow-ups

•       Ensures the entire office environment is professional, clean, well-organized, and meets all safety standards

•       Works with colleagues and the Community Manager to develop and implement sales and marketing strategies

•       Physically inspects property when out on grounds and picks up litter as needed, letting Grounds and Maintenance staff know of any possible issues

•       Performs a spiff of all vacant apartment homes to show the unit rent ready (smells good, looks good, and creates an environment that a prospect wants to call home 

•       Accepts service requests from current residents and coordinates completion with Maintenance staff, following up to ensure customer satisfaction

•       Attends work as scheduled to support the ongoing success of the company

•       Other duties, responsibilities, and special projects as assigned

Qualifications:  

•       High School Diploma or equivalent required

•       Bachelor’s Degree preferred

•       Minimum three years of related experience, experience in residential property management preferred

•       Previous experience with Yardi Voyager system a plus

•       Proficient with computers, Windows (Word, Excel, PowerPoint), Internet, email, and other relevant applications