Student CEO (SCEO) - MONTCLAIR STATE UNIVERSITY

Overview Student CEO (SCEO) - MONTCLAIR STATE UNIVERSITY, Montclair, NJ Accepting applications for Spring 2026 and future semesters! Reports to: Operations Lead Classification: Full-time, seasonal FLSA Status: Non-Exempt Pay Type: Hourly Scope: 1 cafe Job Summary The Student CEO leads all aspects of a Saxbys cafe operation while gaining real-world entrepreneurial experience through Saxbys' Experiential Learning Platform. This role provides undergraduate students with ownership of a business while developing leadership across team development, community engagement, and financial management. Responsibilities Team Development: Build and lead a high-performing team through recruiting, training, coaching, and performance management to create a positive work environment that reflects Saxbys values and culture. Community Leadership: Establish the cafe as a community cornerstone through exceptional hospitality, meaningful partnerships, and impactful initiatives. Financial Management: Drive cafe profitability by managing sales growth, labor costs, inventory, and operational efficiency while maintaining product quality and guest experience. Brand Representation: Serve as the face of Saxbys on campus, communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members. Who You Will Support Operations Lead: Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to improve operations. Marketing Team: Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive awareness and sales. Recruiting Team: Assist in identifying, recruiting, and developing talent for cafe positions and future succession planning. Who You Will Supervise This position will supervise around 35 direct reports depending on the size of the cafe. What Success Looks Like Cafe achieves or exceeds budgeted revenue targets Cafe operates at or above budgeted Net Operating Income 30%+ of cafe staff developed into Team Leads Guest satisfaction metrics consistently above 4.5/5 Where You Excel Developer of Individual Contributors Master of Prioritization Adaptable to Change Autonomous Problem Solving What You Have Done Completed at least one year of undergraduate studies Prior Saxbys cafe experience preferred Demonstrated leadership experience in academic, professional, or volunteer settings Experience in customer service, hospitality, or retail preferred What is Required Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities. Must be an undergraduate student of the partner organization in good academic standing Ability to work 30-40 hours per week during cafe operating hours Physical requirements: Able to stand, walk, and smile for extended periods; able to stoop and kneel; push/pull/lift or carry up to 35 lbs; ascend/descend ladders, stairs, ramps #J-18808-Ljbffr