Case Specialist

Case Specialist

Location: Weslaco, TX

Travel: Minimal (less than 10%)

This is a part-time position, working on an as needed basis, requiring approximately 40 hours per week, which will include nights, weekends, and/or holidays.

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

About The Team

We are problem solvers working with leading agencies and organizations to help them address many of today's most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.

What You'll Be Part Of – TPG Culture

At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today's most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help. Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth. If you like what we stand for, you'll appreciate the professionalism and dedication of those you stand beside every day. Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.

About The Role

Our Case Specialist will work closely with the Program Director, Case/Unification Manager, other workers/staff, or stakeholders as applicable and in collaboration with the U.S. Department of Health & Human Services (HHS), Office of Refugee Resettlement's (ORR) Unaccompanied Children Program and its care providers, and any additional clients and programs TPG supports.

What You'll Do

The Case Specialist will work to hasten the unification process, shorten the time UAC remain in ORR care, provide adequate and effective coordination, and mitigate risk for ORR and TPG.

Responsibilities include, but are not limited to:

• Conduct comprehensive background checks on sponsors, ensuring accuracy, compliance with company policies, and stakeholders.
• Perform detailed sex offender registry searches to verify sponsor eligibility and maintain organizational safety standards.
• Process and review Child Abuse and Neglect Registry forms, ensuring all required documentation is complete and accurately recorded.
• Review and verify submitted documentation with a high level of attention to detail to ensure accuracy, completeness, and compliance with internal and external guidelines.
• Collaborate closely with internal partners to support the sponsor screening process and resolve discrepancies efficiently.
• Conduct quality reviews of work to identify potential errors or process improvements, maintaining the highest standards of data integrity and confidentiality.
• Manage and update sponsor cases using Zendesk or similar case management systems, ensuring timely follow-up, accurate documentation, and efficient resolution of inquiries.
• Upload, organize, and maintain files across multiple platforms, including SharePoint, Word, PDF, and Excel, ensuring all information is properly categorized, accessible, and up to date.
• Review the quality and accuracy of all completed work to ensure compliance with organizational standards, data integrity, and consistency across records and reports.
• Perform related duties as assigned, within your scope of practice – management reserves the right to revise these duties as necessary.

Minimum Qualifications & Skills

• Minimum High School Diploma/GED and four (4) years' experience in a professional setting.
• Bachelor's degree in relevant behavioral science (preferred).
• Bilingual in English and Spanish.
• Ability to work independently and exercise a high level of confidentiality.
• Proficient in using computers, laptops, and smartphones, with strong familiarity in social media platforms, web chat tools, and common source-language expressions and colloquialisms.
• Demonstrated ability to service a diverse group of clients, including refugees or other vulnerable populations.
• Proven experience and high level of comfortability operating technology and learning new software applications quickly.
• Organized, works with a sense of urgency and is a deadline-driven self-starter; capable of juggling multiple priorities at once and executing each to completion despite obstacles.
• Strong interpersonal skills; enjoy working collaboratively and cross-functionally across departments and Social Services Agencies to deliver the highest quality of work under extreme pressure and in a fast-paced environment
• Demonstrate a long-term, people-focused mindset grounded in compassion and support.
• Exhibit a passion for contributing to meaningful, high-impact work that drives positive change.
• Maintain a strong commitment to excellence and continuous improvement.
• Highly organized and proactive, with a strong sense of urgency and accountability for meeting deadlines.
• Ability to effectively manage multiple priorities and deliver results despite challenges or shifting demands.
• Duties are performed via a government approved computer system. Employees are required to possess strong computer skills in MS Office, including Excel, Word, and Teams.
• Ability to type 55 wpm.

Work Environment

This role is shift-based and onsite in Weslaco, TX. Tasks/assignments are dynamic and will change based on needs and resource availability, meaning Case Specialists are expected to provide additional administrative support, including the completion of data entry and other duties, as needed.

Work Schedule

This is an as needed Part-Time Essential Services Position, requiring approximately 40 hours per week, which may include nights, weekends, and/or holidays. Depending on project needs, hours may vary, and occasional travel may be required. The individual hired for this position will work Monday-Friday from 10:00 AM – 7:00 PM (CST). Assigned shift is subject to change depending on operational need.

Due to the importance of this position, employees supporting this contract can be required to work extended hours to include evening work, on-call, and weekends to support time-sensitive or real-time complex services. This position is considered ESSENTIAL.

Conditions of Employment

• Complete a rigorous culture and competency testing process.
• Complete a Drug Test.
• Must be at least 21 years of age.
• A valid U.S. Driver's license.
• Have the ability to obtain a Public Trust Clearance.

Background Investigation and Security Clearance Requirements

• Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
• Internal background check to the satisfaction of contract requirements.
• Child Abuse / Neglect (CA/N) or child protective services check to the satisfaction of contract requirements.
• Must be a U.S. Citizen or Permanent Resident.
• U.S. Residency requirement - 3 consecutive years in the last 5 years.

Physical Demands

• Standing/Walking/Mobility: Must have mobility to attend meeting with other managers and employees.
• Climbing/Stooping/Kneeling: 10% of the time.
• Lifting/Pulling/Pushing: 10% of the time.
• Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
• Sitting: Sitting for prolonged and extended periods of time.