Leasing Support Manager

Job Description

Job Description

Who We Are: Founded in 1975, CONAM Management operates in 10 states, across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of life for our residents. At CONAM , we foster a collaborative, team-oriented culture where our associates thrive and are valued for their expertise and commitment.

What We Are Looking For: The Leasing Support Manager will provide superior customer service to prospective residents of CONAM communities. This position will support multiple properties within a geographic region to facilitate leasing operations and is designed to work with the onsite property leasing team to convert prospects into tours. The Leasing Support Manager will perform all responsibilities within compliance with Equal Housing Opportunity laws.

Full-Time | Hourly at $26.00 -27.50 per hour 

*Schedule: Tuesday - Saturday.

This role is a REMOTE position for candidates to be considered they must be located in one of these states, no exceptions: CA, AZ, CO, NV, TX, FL, GA, WA, OR

Duties and responsibilities

Responsibilities include, but are not limited to, the following:

1. Customer Service
   • Understand the housing needs of guests by establishing a hospitable and productive dialogue with guests.
   • Communicate through words and action that you are committed to helping guests resolve their housing problems; ensure to inquire about the guest’s needs and preferences.
   • Extend hospitality to guests on the telephone, by e-mail, and by using text services.
   • Introduce guests to the community’s features and benefits.
   • Explain the community’s criteria for approving rental applications.
   • Inquire about guests’ needs regarding when they need an apartment, for how long, household size, and whether they have pets.
   • Support prospects by scheduling appointments to tour, and provide driving directions, brochures, floor plans, video tours, etc.
   • Contact all guests who have visited the community to offer continuing leasing assistance.
   • Conduct all at the highest level of professionalism.
2. Marketing
   • Engage prospects by using the following methods such as phone, email, and texting services (SMS).
   • Accurately record all prospect/guest contacts and interactions.
   • Understand all marketing messages sent to prospects/guests.
   • Read and understand all available information concerning guest visits and demand for apartments.
   • Be familiar with the inventory of apartments that are available for rent in the community.
   • Provide prospects with professional marketing collateral to promote the property they are interested in living at. If none is available, work directly with the CONAM marketing team to create marketing collateral that can be used when following up with prospects.
   • Work with the property teams to schedule appointments to tour, ensure the execution of the tour occurs, and follow up with the prospect to understand his/her touring experience if the prospect does not lease.
   • Promote other CONAM properties when the property that the prospect is interested in cannot accommodate the prospect’s housing needs.
   • Comply with CONAM’s professional appearance standards and dress code.
3. Administrative
   • Document all interactions with prospects and the property leasing team using the dedicated platforms for follow-up purposes. Platforms include but are not limited to the CONAM Lead Tracking System, Email Blast Tool, Outlook, Teams, and the CONAM Property Management Software.
   • Comply with all Fair Housing Regulations and CONAM best practices when engaging with prospects and the property teams.
   • Required to understand availability at each property to which this position supports.
   • Required to track the role’s success, defined as converting prospects into tours.
4. All other duties as assigned.

Competencies

• Integrity: Uphold generally accepted social and ethical standards in job-related activities and behaviors, doing the right thing, even when no one is looking.
• Customer Focus: Demonstrate knowledge of and ability to anticipate internal and external customers’ needs, acting accordingly and giving appropriate priority and focus to customer service and satisfaction.
• Communication: Knows with whom, how, when, and what to communicate; communication is respectful, open, honest, and tailored to the receiver; listens to understand and willingly receives and applies feedback.
• Strong written and verbal skills are required.
• Job Knowledge: Understands all facets of their job, knows duties and responsibilities and keeps knowledge and skills current.
• Job Performance: Achieves desired results and performs all job duties at the expected level, holds self and/or team accountable for results, collaborates effectively and stays aligned with the functional organization and CONAM as a whole, and always focuses on continuous improvement.
• Organization and Time Management: Effectively manage time, resources, and information to consistently meet or exceed deadlines, ensuring that work product and information are organized and accessible.
• Initiative: Exhibit a sense of drive, ownership, and responsibility recognizing opportunities within their “circle of influence,” anticipating threats, and acting on them.
• Decision-Making and Problem-Solving: Strive to understand contributing factors, work to resolve complex situations, ask for assistance or guidance when appropriate, draw correct and realistic conclusions, and make timely decisions based on available information.
• Adaptability: Demonstrate ability to manage ambiguity, adapting to changing circumstances quickly and effectively.

Knowledge, Skills, and Abilities

• Associates degree or 2+ years of combined equivalent experience in property management, sales, and/or customer relations.
• Previous experience leasing at multiple properties and multiple markets preferred.
• Driven, polished professional who demonstrates superior follow-through, with a keen eye for detail and a passion for providing exceptional service.
• Knowledge of commercial/residential property operations, Yardi, SharePoint and DocuSign, a plus.
• Demonstrated excellence in customer relations and interpersonal communications
• Analytical skills, problem-solving capability, and innovative thinking
• Strong oral and written communication skills
• Ability to establish priorities and work independently and effectively
• Attention to detail and organizational skills

Working conditions

Work is performed remotely, occasionally at the property, and occasionally in an outside environment.

Typical Physical Activity

Physical Demands

• Regularly involves talking or listening, standing and walking, and the use of hands and fingers.
• Frequently involves sitting, and reaching with hands and arms
• Occasionally involves crouching, stooping, kneeling and/or climbing or balancing.

Why You'll Love Working Here:
CONAM Management Corporation is more than just a job — it’s a career where you can grow and be recognized for your expertise in Property Management. We offer a competitive pay, comprehensive benefits package , that make working at CONAM even more rewarding.

Our benefits include:

• Medical, dental, vision insurance
• Pet insurance
• Life insurance and identity theft protection
• Paid sick and vacation time
• 401(k) plan with company match
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Additional perks: Service award days, floating holiday, early earned wage access and more

At CONAM , we pride ourselves on our culture of excellence and commitment to fostering an inclusive, diverse, and supportive work environment.

Additional Information:

• This position is contingent upon passing a background check, employment verification, pre-employment physical, drug screening, valid driver’s license and auto insurance.
• CONAM will consider qualified applicants with criminal histories in a manner consistent with the requirement of the law.
• We are an Equal Opportunity Employer and encourage all qualified candidates to apply.

Ready to make an impact?
If you're excited about joining a team that values your skills and offers great benefits, click “APPLY” .

APPLICATION WINDOW : Accepting applications for a minimum of five days with the expected date the position will close is April 9, 2025.

Pay Bands : Pay bands are established based on geographic location, internal equity, market conditions, and candidate qualifications. We provide competitive compensation based on experience and qualifications.