Student Services Specialist

Posting Details

Posting Details


Requisition Number
S3141


Position Number
006409


Position Classification Title
Student Services Specialist


Functional Title
Student Services Specialist


Position Type
Staff


University Information


Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit


The mission of the Dean of Students Office is to initiate learner-centered programs and services that foster a culture of care conducive to academic and personal development.

Position Summary


This position is the first point of contact for students, faculty, staff, students' families, and community agencies who need the resources provided by the Dean of Students Office. The Student Services Specialist is responsible for developing and coordinating the workflow of the office while providing excellent customer service. This individual is responsible for handling student, faculty, staff and/or family concerns with diplomacy and a professional manner.

Day-to-day responsibilities include, but are not limited to, triaging student and other visitors' needs, providing supervision to Federal Work Study Student Employees, and ensuring front desk coverage for the Dean of Students Office (DOS) and the Office of Student Rights and Responsibilities (OSRR). Each semester during the academic year, the Student Services Specialist will be required to recruit, hire, train, and manage payroll for student staff for DOS and OSRR.

Dean of Students and Office of Student Rights and Responsibilities Support The Student Services Specialist will assist in the maintenance and reconciliation of the DOS and OSRR budgets, manage department communications (including front desks, phone, email, print materials, and website), manage staff calendars, and schedule appointments as requested. The Student Services Specialist manages some human resources responsibilities and other administrative responsibilities for DOS and OSRR. The Student Services Specialist provides technical support by working with IT to maintain and update the departmental website and operating office safety technologies such as cameras, panic buttons, etc. Supports departmental initiatives and other duties as assigned. This staff member also provides support to OSRR as needed.

Minimum Qualifications


BACHELOR'S DEGREE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE. ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS.

Additional Required Certifications, Licensures, and Certificates

Preferred Qualifications

• 3-5 years of experience in a higher education environment, and knowledge of web design, developing marketing materials, technology management, student case management software or similar, MS Word, Excel, PowerPoint, budget/finance management experience, and hiring and supervision experience.

Alternate Option


If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of at least three (3) professional references that includes:

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

Recruitment Range
$45,000 - $47,805


Org #-Department
Dean of Students - 44503


Work Hours of Position
8 A.M - 5 P.M., M-F


Number of Months per Year
12


Posting Requirements

Job Family
Information & Education


Career Banded Title
Student Services Specialist


Open Date
06/24/2026


Close Date
07/08/2026


FTE
1.000


FLSA
Non-Exempt


If other, please indicate

If time-limited, please specify end date for appointment.

Salary Grade Equivalency