Patient Service Rep II, Emergency Department 9a-9p

Job Title

Job Description

Job Summary

Responsible for daily assisting the Patient Access Coordinator and fellow team members with patient access functions including but not limited to: meeting and greeting patients, registration, insurance verification, filing, cashiering and collections, screens and directs telephone calls. Contributes and assists the physicians and staff to create timely, accurate, and quality healthcare. Reports to the Coordinator of Patient Access.

Job Requirements

Minimum Education

High School Diploma or equivalent is required.

Associate's or Bachelor's degree in business or related field is preferred.

Minimum Work Experience

Previous healthcare or Physician Practice experience preferred.

Required Skills

Excellent customer skills.

Computer skills as well as the ability to type with accurate spelling, grammar and punctuation are required.

Having the ability to speak clearly and concisely with patients and providers is crucial.

Must be able to perform duties and maintain personal conduct, attitude and appearance that conform to policies and procedures of the facility.

Skills in establishing and maintaining effective and professional relationships with patients, medical staff, clerical staff and the public will be essential.

Functional Demands

Physical Requirements

Sitting - = or greater than 32%

Walking - 16-31%

Standing - 1-15%

Bending/Squatting - 1-15%

Climbing/Kneeling - 1-15%

Twisting - 1-15%

OSHA Category

Minimal potential for direct exposures.

Visual and Hearing Requirements

Must be able to see with corrective eye wear.

Must be able to hear clearly with assistance.

Other Physical/Environmental Demands

Lifting - 0-50lbs, 50lbs or more with assistance

Carrying - 0-50lbs, 50lbs or more with assistance

Pulling - up to 100lbs

Pushing - up to 100lbs

Essential Functions

Greets each patient with a smile and uses AIDET in all interactions.

Demonstrates strong organizational skills. Able to multi-task.

Answers incoming calls timely, courteously, and professionally.

Demonstrates excellent verbal and written communication skills. Demonstrates exceptional interpersonal communication skills.

Ability to work independently on assigned tasks as well as accept direction on given assignments.

Responsible for working extended hours including weekends and/or holidays.

Performs accurate bedside demographic and insurance capture in the patient care area.

Accurately enters patient information into Medical Record database with little or no error.

Performs insurance verifications and uses electronic eligibility information to identify patient coverage status and amounts due

Accurately records and processes Point of Service Payments.

Other duties as requested

Organizational Expectations

T.J Pledge

I Will Show Compassion

See all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.

Recognize that each and every interaction I have at T.J. Regional Health matters

Show kindness and compassion towards my customers at all times

Be sensitive to the personal and private needs of every customer

I Will Cooperate With Others

Maintain zero tolerance for abusive behavior

Listen and be willing to accept fault when I make a mistake

Never underestimate the power of an apology

Refrain from blame and judgment

Bring a sense of calm to stressful situations

I Will Collaborate With Others

Value myself and every coworker as an equal part of one GREAT team working together

Treat others in a way that I would like to be treated

Participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health

Foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults

Speak honestly, seek truth, and act with integrity towards my teammates

Value the uniqueness and expertise that each team member contributes to the whole

Meet the need of the moment, regardless of whether or not it is considered part of my job

I Will Communicate

Smile at everyone

Always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction

Follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away

Escort any customer in need (visitors, patients) to their destination

I Will Adapt To Change

Be a part of the solution when I am presented with a challenge

Embrace change and set the example for those around me

Accept openly when there are changes that T.J. Regional and/or I have no control over

Manage the expectations of others by explaining duration and next steps as often as needed

I Will Be A Champion

Serve with passion

View myself as an owner of T.J. Regional Health and act accordingly

Take responsibility for the physical appearance of T.J. Regional Health, including my work area

Go out of my way to daily thank and compliment my customers and coworkers

Dare to make a difference and be exceptional

Constantly try to improve myself and T.J. Regional Health

Speak positively about T.J. Regional, while at work and in public places outside of work

Qualifications

Education

Required: High School or equivalent or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.