Process Excellence Program Manager

Process Excellence Program Manager

As a Process Excellence Program Manager within the Real Estate and Workplace Services (REWS) Strategy and Operations team, you will identify, develop and lead continuous improvement projects focused on the efficiency, speed and quality of end-to-end processes. You will approach each opportunity with an AI first mindset, leveraging a deep understanding of Google AI capabilities to drive automation and agentification wherever possible. You will build a deep understanding of REWS business needs, and the user journeys of REWSters to develop solutions that provide a positive stakeholder experience; are scalable across the organization; reduce manual workload; and adhere fully to control and compliance policies and requirements.

In this role, you will require a courageous and disruptive mindset. You will be looked upon to challenge the status quo, provide insight to AI possibilities, drive stakeholder alignment around a robust AI first goal and strategy, and manage an in-direct team of Googler stakeholders and supplier partners to deliver on that strategy. Your initial project focus will be on end-to-end contracting. Beyond that improvement projects may touch on any area of governance, risk management, controls and reporting across real estate projects, transactions and workplace operations.

The Real Estate and Workplace Services (REWS) team creates inspiring spaces and innovative services that bring Google's culture and values to life. We build and maintain all aspects of what keeps our Googley workspaces operating seamlessly across multiple cities and regions globally. We also manage the industry-leading services that help make Google a great place to work -- from how we design healthy and collaborative workspaces, create energizing food experiences, provide convenient transportation and fitness options, to delivering environments where Google and our employees can thrive.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $136000 - $197000 (USD) + 15% bonus target + equity + benefits.

Responsibilities:

• Design and execute continuous improvement projects using automation and agentification to modernize legacy workflows and maximize operational speed.
• Develop the data structures, process logic, and Business Requirements Documents (BRDs) necessary to transition from manual to agent-led operations.
• Provide subject matter expertise in internal controls and corporate procurement lifecycles to eliminate bottlenecks in contracting and sourcing.
• Create scalable global process frameworks based on REWSter user journeys to ensure technical optimizations elevate the internal stakeholder experience.
• Navigate complex landscapes (Legal, Finance, Construction) to build consensus for high-impact disruptions and manage vendor/partner service roadmaps.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.