BDC Manager

Job Description

Job Description

SONS Kia of Montgomery is looking for a  Digital Sales Manager  for our busy sales department. What is a “ Digital Sales Manager?”  We consider our sales department as 3 departments, not the traditional 2 (New and Used).  The third department is our Digital (Internet) department.  A Digital Sales Manager is a full Sales Manager that has responsibility over our robust online presence and the leads it produces. This is not a BDC or Internet Manager, but a full Sales Manager that works directly with the GSM and GM of the Store.

What We Offer:

1. Employee & Family purchase program
2. Medical and Dental Insurance
3. 401(k)
4. Paid Vacation
5. A fair and safe family-run business environment

Responsibilities:

1. Work with our Sale Associates to setup procedures to:
   1. Answer customer calls and establish follows-up with sales appointments
   2. Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
   3. Provide customers with initial product information & direct them to the appropriate dealership resources
   4. Present initial financing options based on customer needs
   5. Follow up with leads that are not ready to make an appointment or no-show
   6. Utilize CRM tracking system daily

All Sales Managers are responsible for:

1. Working directly with our employees and customers to develop relationships and help to enhance the sales process
2. Providing training and support to the sales staff and assist in closing deals
3. Helping manage all other aspects of the sales department
4. Offering assistance or direction to any customer who enters the dealership showroom or sales lot including Internet Leads, Phone Calls and Lot Ups
5. Assisting customers in selecting a vehicle by asking questions and listening carefully to their responses
6. Explaining product performance, application, and benefits to prospects

Qualifications:

1. Prior Internet Sales and/or BDC experience or Sales Manager Experience with direct responsibility over these departments.
2. Must be interested in training additional sales associates and work within a team environment
3. Enthusiastic with high energy throughout the sales workday
4. Outgoing with a friendly personality, especially while handling objections & negotiating pricing
5. Must have a clean & valid driver’s license
6. Must be willing to submit to a drug screen prior to employment

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