Street Works Licensing & Coordination Support Officer

About the role We are looking for a motivated and organised individual to join our Network Management team as a Street Works Licensing & Coordination Support Officer based in Southampton . This role plays a vital part in protecting and managing Southampton’s public highway. You will support the effective administration, assessment, approval, and enforcement of various highway licences. Working within a busy operational environment, you will ensure that all street works and highway occupations are safely coordinated, properly licensed, and fully compliant with key legislation including the Highways Act 1980 , New Roads & Street Works Act 1991 , and Traffic Management Act 2004 . As a key operational contact, you will help maintain the smooth running of the highway network by managing licences for scaffolding, skips, cranes, hoarding, building materials, Section 50 works, and temporary obstructions, while providing excellent customer service to applicants, contractors, and stakeholders. What you’ll be doing Assess, process, and issue a wide range of highway licences, including Section 50 licences, scaffolding & hoarding, skips, cranes, building materials, and temporary highway occupation licences. Review traffic management proposals and apply appropriate licence conditions to ensure safety and compliance. Monitor licensed activities, identify breaches, and support enforcement action where necessary. Calculate and process licence fees, track payments, and handle refunds in line with agreed schedules. Maintain accurate records on systems such as Confirm and Street Manager, ensuring strong audit trails and data quality. Act as a professional point of contact for utility companies, contractors, developers, and members of the public – providing clear advice and resolving enquiries efficiently. Support the wider team with permit coordination, works monitoring, and service improvements. Contribute to the effective management of the road network by proactively coordinating works, events, and highway activities. Who we’re looking for We are seeking someone with practical experience in highway licensing, streetworks, or network management, ideally within a local authority or term maintenance contract environment. Essential: Experience in licence processing, customer liaison, and administrative compliance Strong written and verbal communication skills Competent user of Microsoft Office and industry systems (experience with Confirm and/or Street Manager is highly desirable) Desirable: Practical experience of highway licensing or streetworks coordination Working knowledge of the Highways Act 1980, NRSWA, Traffic Management Act 2004, and associated Codes of Practice Experience handling licence fees, refunds, and financial administration Knowledge of Section 50 processes and third‑party works Previous experience working with local authority clients and elected members Behaviours & Competencies High attention to detail and excellent organisational skills Ability to manage competing priorities and meet deadlines Confident decision-making within defined procedures A collaborative, professional, and customer‑focused approach Benefits Smart working, with staggered start and finish times and up to 40% remote working where roles allow 25 days paid annual leave (pro rata) Family‑friendly policies: 28 weeks full pay maternity/adoption leave and four weeks full pay paternity/partners leave Pension, share incentive plan, volunteering leave, recognition schemes and more Equal Opportunities As a Disability Confident Employer, we are committed to working with people who have disabilities and long‑term health conditions to remove barriers for them in obtaining employment. For more info, visit We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at View email address on click.appcast.io #J-18808-Ljbffr Balfour Beatty plc