Fleet Dispatcher - Wixom Fleet, MI

Fleet Dispatcher

Attention military affiliated job seekers - our organization works with partner companies to source qualified talent for their open roles. The following position is available to veterans, transitioning military, national guard and reserve members, military spouses, wounded warriors, and their caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Full time Exempt/Non Exempt: Hourly

Location Details: On-site position located at 50888 Century Ct, Wixom, MI 48393.

Position Schedule / Shift: Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary: As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and/or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to fleet service or contracted personnel to determine member/customer location.

Key Responsibilities:

• Monitor dispatched calls and take action to resolve and correct service or other potential problems
• Handle driver/customer escalations in accordance with established procedures
• Provide explanations to customers and reports/document service issues
• Close service requests using company electronic dispatching system
• Accept payment from members/customers, when necessary
• Reconcile and resolve rudimentary payment issues and maintain related records and files
• Assist coworkers and less-tenured dispatchers, as necessary