Centralized Business Manager (Hybrid) - Phoenix, AZ

Centralized Business Manager (Hybrid) - Phoenix, AZ

Salary Range $65,000.00 - $65,000.00 Salary/year

Description

We're excited to announce a Centralized Business Manager position available in Phoenix, AZ! We are committed to creating an inspiring and inclusive experience, celebrating our diverse culture, and offering a variety of benefits and opportunities. Be a part of the journey of empowerment and engagement.

Featured Perks & Benefits to Keep You Inspired

• Medical plans with choices to fit your needs
• Dental and Vision insurance options
• Health Savings Account (HSA) with employer contribution
• Financial security benefits including 401k Plan with company match
• Optional life insurance +addl voluntary life
• Optional short-term disability +options for long-term disability

Wait, we've got more!!!

• Supplemental life insurance with critical health insurance and accident insurance
• Vacation program accruing immediately upon hire
• Sick time when you need it
• Paid holidays + floating holidays to celebrate those special times
• Company-sponsored wellness initiatives
• Continuous education with development programs and more!

Here are some responsibilities for the potential Centralized Business Manager:

Account Management and Rent Collections

• Utilize software to manage accounts, rent collections, and resident notices, ensuring accuracy and timeliness.

• Notices include but are not limited to:

• 5-Day Notices, 10-Day Notices, Immediate Eviction Notices, Eviction Notices, Legal Notices, Small Balances, Renewals

Renewals Management

• Implement and track renewals once approved by Manager.
• Generate monthly renewal spreadsheets from after Yieldstar approval.
• Generate renewal letters.
• Initiate Yardi to email out and post on portal.
• Send to AAA to certify mail
• Call each resident to discuss renewal options via business number on Microsoft teams.
• Monitor renewal progress and update renewal tracker throughout the month.

New Lease/Move-In Processing

• File Meets Audit Compliance
• Screening, POI, ID Verify, ESAs, PetScreening
• Demographics
• Managing the Moved Dashboard
• Applicant met all requirements prior to taking possession
• All charges applied correctly
• Concessions applied correctly
• All funds are paid before taking possession

Move-Out Inspections and Deposit Accounting

• Schedule pre-move-out inspections for the maintenance team
• Ensure maintenance completes timely move-out inspections and Statement of Home Condition.
• Upload Sight Plan report that details photos and charges to Yardi under Residents attachments - Move Out Inspection.
• Complete deposit accounting and process refunds or claims through ePremium.
• After closing final account statement, email resident to explain charges/refund.
• If processing refund, send to AP to process.
• If collecting, let resident know when the due date is.
• File claim with Liberty Rents/Guarantors etc if applicable

Pre-AME & Month-End Reporting

• Pre-AME (Pre-Accounting Month-End) Responsibilities:
• Ensure all financial transactions, rent payments, and ledger adjustments are recorded accurately before month-end processing.
• Reconcile tenant ledgers to resolve discrepancies and minimize outstanding balances.
• Verify that all notices, move-outs, and lease adjustments have been correctly applied in the system.
• Ensure all renewal updates are reflected accurately in Yardi.
• Month-End Reporting Responsibilities:
• Generate and submit month-end financial and operational reports, ensuring accuracy and completeness.
• Review delinquency reports, analyze trends, and provide recommendations to property managers.
• Audit lease expirations, renewals, and outstanding balances to ensure accurate reporting.
• Provide a summary of key metrics, including rent collection performance, renewal rates, and outstanding debts.
• Generate and send month end delinquency report to manager.

Resident Complaint Resolution

• Centralized manager role is to handle move out charges. All other residents' complaints and issues should be handled on onsite.

Miscellaneous Administrative Tasks

• Conduct monthly audits of move ins, move out, apps, NTV.
• Maintain organized and updated resident files and records.

Reporting and Communication

• Report any escalated issues to the property manager.
• Meet virtually with each property manager weekly to discuss:
• Delinquency & potential evictions, Notices/skips, Renewal rate conversations, and any other property-related items

Training and Development

• Complete required training guides and participate in continuous education/training opportunities.