Service Delivery Supervisor

Overview

About Arcwood

Every advancement-from the products we use to the medicines and technologies we depend on-creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.

Our Values

We move forward together, one team with a shared purpose, counting on each other every day. Our core values demonstrate how we work together to deliver value for our customers, putting them at the center of all we do:

• Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us.
• Solve Problems Creatively: We push for better - advancing technologies, processes, and ideas that protect human health and the environment.
• Own It Together: We are individually and collectively accountable for our work and our impact, knowing that progress is only achieved by working together - with our customers, and with each other.
• Deliver for Customers: We put customers at the center of all we do. When we live our values - lead with safety, solving problems creatively, and owning our work together - the result is clear: we deliver exceptional value for our customers.

We've reached a unique point as a company: big enough to deliver broad capability and consistent performance, while striving to be nimbler and more responsive to our customers' evolving needs. Come join Arcwood and be part of our legacy of environmental leadership!

Essential Functions & Responsibilities

Service Delivery Supervisor As the Service Delivery Supervisor you will be responsible for providing guidance to team members and overseeing the daily operations of waste services across the facility to ensure the safe and timely completion of work to support our customers.

• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Schedules and directs facility employees in their assigned tasks to ensure operational goals are met in an efficient manner, including shipping and receiving activities
• Trains new employees in Company and department procedures and monitors adherence
• Ensures all employees are working in a safe manner with all prescribed safety equipment required by regulations and Company policies and procedures
• Interfaces with other departments and functions to ensure the smooth completion of projects and appropriate task transitions
• Develops, maintains and initiates reporting related to all activities for leadership review or as required by regulations and Company policies and procedures
• Defines performance objectives and metrics for assigned department/functional areas; incorporates quality and efficiency improvements data into departmental goals
• Adheres to and ensures facility complies with all employee OSHA requirements, RCRA hazardous waste requirements and DOT hazardous materials compliance
• Ensures compliance with all Federal, State and Local laws and regulations and maintains appropriate records
• Monitors assigned area equipment to maximize efficiency and cost effectiveness of operations and maintenance; makes recommendations as appropriate
• Manages the quality control and assurance of inbound and outbound materials as necessary
• Negotiates service/support contracts with outside contractors/vendors as applicable; reviews and authorizes purchase of contract services
• Participates in the hiring, performance evaluation, promotion and disciplinary decisions for Service Delivery employees
• Takes on additional duties as assigned to support the team and organization

Education

- High school diploma or equivalent (required)
- Bachelor's degree (preferred)

Experience

• 3+ years of related environmental experience at a supervisory level (required)
• 2+ years of environmental, health and safety experience (required)

Benefits, Compensation & Workforce Diversity

Arcwood offers stability you can count on and opportunities to grow. We provide steady work, competitive pay, and above-market benefits that reflect the importance of what we do. As we continue to grow, you'll have the chance to build skills, take on new challenges, and build a career. When you join Arcwood, you join a team that honors its legacy, values hardworking people, and shows up every day to protect people, communities, and the future we share.


Arcwood is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to disability or protected veteran status, in accordance with applicable federal laws.

A post-offer drug screen and background check will be required.

Physical Job Requirements