Guest Services Driver PRN

Guest Services Driver PRN

Responsible for the safe and timely transport of patients and visitors. Responsibilities include: excellent customer service, effective communication skills, follows applicable policies/procedures, attitude of ownership, ability to effectively coordinate with other hospital staff, physicians and departments.

Job specific duties include: appropriately greets each patient and/or visitor and deliver excellent customer service; maintains a daily safety checklist prior to driving the golf cart to ensure safety features are in working order; follows through with requests for transportation in a timely fashion; transports guests from one destination to another on hospital campus; maintains proper usage of Security radio so driver can be contacted regarding a pick-up/drop-off; makes rounds on campus and in the parking garages every 5-10 minutes not exceeding the 5mph speed limit and obeying all traffic regulations; assists in maintaining the professional appearance of equipment and carts by keeping them clean and free of trash; follows policy as to where on campus the drivers can provide transportation and which buildings we do not service; parks carts safely in the P1 garage and clean carts daily which may include deep cleaning and detailing as required; maintains appropriate par levels of NFRMC literature, visitor guides, etc for distribution to guests when requested; follows guidelines concerning communicable disease and use of Universal Precautions; utilizes appropriate equipment to protect patient and staff; provide service recovery to guests by providing accurate information and referring guest concerns to appropriate department; works closely with Hospital Concierge to provide safe and timely transportation upon request, provide directions, etc; orients patients and visitors to surroundings; notify Director of Guest Services immediately of any mechanical or maintenance issues with the golf carts; follows policy when needing to refuel the gas golf cart through the Plant Ops department; assists patients and their families with information regarding transport; seeks ways to assists fellow staff and ancillary departments; maintains strict confidentiality in accordance with HIPAA; maintains and promotes customer relations; assesses and maintains equipment in readiness for transport; follows chain of command regarding occurrences, incidents and complaints, completing all paperwork; completes job specific competency/skills checklist and is able to demonstrate required skills and/or verbalize advance knowledge base related to specific skills; performs other related functions as assigned.

HCA Florida North Florida Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following: comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services; wellbeing support, including free counseling and referral services; time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence; savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling; education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing; additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Guest Services Driver PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.