Assistant Branch Manager

Join our team as a Assistant Branch Manager The primary role of this position is the daily operation of a credit union facility, ensuring the branch meets operational service standards along with strategic goal performance for the branch in conjunction with the Area Manager. To accomplish this role must ensure members and potential members receive timely, courteous, and accurate service from the branch staff. This role is responsible for maintaining compliance with all required regulations and policies, including, but not limited to, Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures, and regulations. Our culture Service: We show up every day ready to do our best for our members, our teammates, and our community. We are committed to continuously improving so every member feels supported, valued, and cared for. Inclusive: We believe our strength comes from the people who make up our team and the members we serve. We welcome different perspectives and work together to create a respectful, welcoming environment for everyone. Resilience: We face challenges together, support one another through obstacles, and stay focused on finding solutions that help our members and community move forward. What you'll do Serve as the primary backup for all positions within the branch and manage branch operations in the absence of the Area Manager. Responsibilities include processing transactions, delivering superior member service, opening accounts, and submitting loan applications. Oversee daily branch functions, including onboarding and training of new employees, and Serve as the sales and service production ambassador of the branch by assisting staff in identifying cross-sell opportunities through established sales techniques and member referral campaigns. Support the coaching process and conduct monthly, semi-annual, and annual performance reviews for direct reports. Handle first-level escalated in-branch issues to assist in resolving member concerns promptly and effectively. Provide support to staff in day-to-day problem-solving. Identify key training needs within the department and coordinate appropriate training through the Area Manager. Monitor and maintain compliance controls, including branch audits, cash handling, and adherence to established policies and procedures. Serve as the primary individual responsible for branch cash management and security controls, including but not limited to dual control procedures, ATM management, cash recycler operations, and audit compliance. What we're looking for One year to three years of similar or related experience. High school diploma or GED. A commitment to delivering friendly, professional, and accurate service to members, vendors, and associates. Strong attention to detail and the ability to follow established policies, procedures, and regulatory requirements. Reliability, punctuality, and consistent attendance. A team-focused mindset with a desire to support branch goals, sales performance, and financial objectives. Alignment with our company culture and commitment to internal and external service standards. Why you'll love working here Health, dental, and vision insurance Paid time off Incentive opportunities Company-paid LTD, STD, and life insurance Wellness benefit with tax savings Stay Pay Equal Opportunity Employer We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. #J-18808-Ljbffr