IT Specialist

Job Description

Job Description

Benefits:

• 401(k) matching
• Dental insurance
• Paid time off
• Training & development

Purpose
Following the start-up phase of the U.S. facility, Il Pastaio is seeking a hands-on Plant IT Specialist with solid experience in a food manufacturing environment.

The successful candidate will play a key role in the day-to-day operations of the plant, ensuring the smooth functioning of manufacturing systems, supporting end users, and quickly resolving operational issues. This role is ideal for a practical, service-oriented IT professional who enjoys being close to production and actively supporting business operations.

Key Respondibilities
· Provide first- and second-level support for hardware, software, and network-related issues.
· Support production users and office staff with daily IT needs.
· Manage and monitor Windows/macOS endpoints and mobile device configurations.
· Administer and support Microsoft 365 services and collaboration tools.
· Support and maintain ERP and MES systems, coordinating updates and troubleshooting activities.
· Ensure the proper functioning of traceability systems and shop-floor applications.
· Support production equipment connected to IT systems, including printers, barcode scanners, and label printers.
· Install, configure, and maintain servers, operating systems, and business applications.
· Administer Active Directory, Exchange, and identity management tools.
· Collaborate on cybersecurity initiatives and vulnerability mitigation activities.
· Ensure business continuity through backup procedures and disaster recovery practices.
· Document IT procedures, system configurations, and operational guidelines.
· Participate in continuous improvement and digital transformation initiatives within the plant.

Requirements
· Degree in Information Technology or equivalent practical experience.
· Previous experience in a manufacturing environment; experience in the food industry is strongly preferred.
· Hands-on experience supporting ERP and MES systems in a production environment.
· Good knowledge of Microsoft 365, Windows environments, and end-user support.
· Experience with traceability systems and shop-floor technologies.
· Knowledge of network protocols, firewalls, and endpoint protection tools.
· Strong troubleshooting and problem-solving skills.
· Ability to manage multiple priorities in a fast-paced manufacturing environment.
· Excellent communication and interpersonal skills.
· Knowledge of Microsoft Dynamics 365 Business Central is considered a plus.

Position KPIs
Time to resolution for IT incidents and service requests
Compliance with data security and backup procedures
Internal customer satisfaction rate
Completion rate of IT projects on time and within scope

Benefits
We value our employees and offer a strong benefits package including:

• Medical, Dental, and Vision Insurance
• 401(k) with 4% Company Match – 100% vested after 1 year
• Rewarding Paid Time Off

Stable, growing organization with training and advancement opportunities

Why Join Us?
You’ll be part of a company bringing authentic Italian food craftsmanship to the United States and helping build something new and meaningful. If you value teamwork, quality, and growth, we’d love to have you on our team.