Field Service Technician

About Ammortal The Ammortal Chamber brings together multiple scientifically backed technologies into one experience. It is a healing technology that can be utilized by wellness clinics and inside the home. Our clients include specialty spas and clinics, sports teams, and individuals who are biohackers or athletes. We are a small team with a startup culture, made up of engineers, health professionals, and startup entrepreneurs. As we continue expanding, this role offers hands-on experience, opportunities to grow into leadership, and the chance to make a tangible impact by developing and delivering cutting-edge wellness technology. What is this role and why does it exist? Ammortal is now delivering, installing, and servicing Chambers all over the country. In a very short period of time there will be 100+ Chambers in the field and 15-20 new chambers being installed each month. In order to create an amazing experience for our customers, and keep Chambers in the field delivering powerful healing experiences to users, we require a team of technicians that can install and maintain the fleet. This role is a critical piece to delivering that wow experience. Responsibilities: Deliver and Install Chambers for customers Service Chambers in the field Drive the Airstream to events Maintenance on Ammortal vehicles KPIs: Install experience survey: Customers rate the install experience a 9 out of 10 Serviced Chambers back online: A serviced chamber stays back online without issues Airstream delivery quality: The airstream and driver safely get to events without any dinks or accidents Who this person is Reliable: Our Chamber is a health and wellness product that people who have serious health issues rely on to alleviate and help bring them back to health. We are on a mission to empower people to live healthy lives. Our brand is all about a high end experience from start to finish. The install is a crucial part of that. We expect our team members to be reliable and trustworthy. This includes keeping your word to both the team and the customer. Attention to Detail: Our machine is very complex. Installing these machines and servicing them takes a detail oriented person. We also move very fast as a team, keeping the details together helps us all move more efficiently together. This includes following the pre and post delivery checklists. Clean and organized: Our Chamber promotes a feeling of calm, quiet confidence. Our teammates espouse this as well. We like our vehicles clean, and our tool kits organized. High Communication: We’d rather over communicate than under communicate. This includes communicating any challenges or blockers you face in the field. This also includes being able to communicate over Slack, Zoom, and other communication tools we use. Professional with High Profile Clients: Our installs are often for professional athletes, professional and division 1 sports organizations, major hotels, and renowned wellness centers. This individual is responsible to maintain a professional presence and treat these individuals in a humanizing and respectful manner. What technical knowledge do you need to perform in your role? Required Mechanical experience, at least 3 years Ability to lift heavy parts (our installs have 2 team members) Preferred Experience driving large vehicles over 30 feet long Logistical Qualifications Availability to travel often Ability to drive long distances Pay range: $60,000 - $70,000 base salary + bonuses for each install. Total expected year 1 salary: $80,000 - $95,000. Benefits: Healthcare, dental, vision (80%) Location: Greater San Diego area, Greater Los Angeles area, Orange County CA, Greater Phoenix area, or Greater Las Vegas area Hours: Hours can vary greatly depending on the week. Some weeks you may be driving across the country for an install, some weeks you will be off completely to rest after that cross country trip.