Remote-Customer Experience Specialist
$41.6k - $57.6kAlignment Health
New York, NY
- Remote job
- # Remote-Customer Experience SpecialistAlignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.The Customer Experience Specialist plays a critical role in delivering compassionate, seamless service to our valued members - primarily older adults and individuals with disabilities. This role goes beyond answering questions; it is about building caring connections, owning the member experience, and always resolving issues completely and correctly the first time. This is a remote role that requires compliance to work only within the contiguous US.Customer Experience Specialists take personal responsibility for each interaction - listening deeply, advocating for the member, navigating complex systems, and following through until resolution is achieved. Every contact is an opportunity to make health care easier, clearer, and more supportive for our members.\\*This is a remote role; however, candidates cannot reside in California or New York.\\***Job Duties/Responsibilities:*** **Build caring connections** with every member by always leading with empathy, patience, and respect, ensuring members feel heard, supported, and valued throughout every interaction.* **Own each member interaction end-to-end**, taking accountability to resolve inquiries during the initial contact and ensuring clear follow-through when additional steps are required.* **Deliver exceptional service** by consistently exceeding member expectations and reinforcing a culture focused on trust, compassion, and first-call resolution.* **Accurately respond to member inquiries** regarding benefits, eligibility, services, policies, and procedures in a clear, confident, and member-friendly manner.* Assist members with provider network and claim/reimbursement inquiries, benefit questions related to transportation, food, dental and other support services and needs, **proactively identifying solutions** and next steps.* Answer incoming contacts within established service levels while always managing complex and sensitive situations with **professionalism and care**.* Thoroughly document all member interactions, actions taken, and outcomes in real time to ensure accuracy, continuity of care and **effective resolution**.* **Proactively address member complaints**, grievances, and disenrollment concerns with goal to resolve by listening for root causes, offering solutions, and escalating appropriately when needed.* **Support outbound outreach** initiatives and service programs designed to improve engagement, education, and overall member experience.* Represent Alignment Healthcare with **integrity and positivity**, modeling a serving-heart mindset and commitment to excellence in every interaction.* Participate actively in ongoing coaching, feedback, and learning to **continuously strengthen service skills and member advocacy**.**Job Requirements:**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.**Experience:*** 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage.* Relevant college coursework or an Associate/Bachelor's degree may be considered in lieu of experience.**Education:*** High school diploma or GED required.* College degree, Associate's or Bachelor's preferred. 3+ years of customer service work experience considered in lieu of degree.**Training:*** Required: Demonstrated ability to use technology and follow detailed workflow instructions.**Specialized Skills:**- Required:* Proficient in navigating multiple systems simultaneously, including Microsoft Outlook, Word, Excel, CRM and Contact Center solutions.* On camera presence for training, one on one, team and group meetings.* Workspace must be free of distractions with the ability to maintain strict confidentiality and compliance with HIPAA regulations.* Sufficient internet bandwidth and access to connect with Alignment's systems during scheduled shift.* Proper care and availability of technology equipment such as headsets, keyboard, to perform responsibilities without impact on operational and scheduled shift requirements.* **Clear, concise and warm verbal communication** skills with the ability to explain **complex information simply and compassionately** and ability to **document interactions accurately*** Demonstrated **empathy, patience, and respect** when working with older adults and individuals with disabilities**.*** Minimum typing speed of 40 WPM.* Comfortable working in a culture of continuous coaching, feedback, and performance improvement to meet defined KPIs related to attendance, schedule adherence and quality.* Ability to manage high call volumes while handling complex, emotionally sensitive interactions.* **Flexibility to work shifts to meet business needs.*** **Strongly Preferred:*** Bilingual (Spanish, Vietnamese, Korean, Mandarin, or Cantonese) strongly preferred.* Knowledge of Medicare Advantage, Medi-Cal, or managed care plans preferred.* Strong problem-solving skills with a proactive, ownership-driven mindset.* Organized, self-motivated, and comfortable working in a fast-paced environment.**Licensure:**- Required: None- Preferred:**Other:**- Required: NoneEssential Physical Functions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.* While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.* The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.Step 1: Application & Resume ReviewOur recruiting team will review your application and resume. Please ensure all information is current and complete.Step 2: Screening QuestionnaireQualified candidates will receive an email from our Staffing team with a screening questionnaire and task to complete an internet speed test.Step 3: Phone InterviewSelected candidates will participate on a phone interview and a live typing test with the Recruiter.Step 4: Video InterviewQualified candidates will receive an email from our Staffing team with a link to complete a video interview.Step 5: Background ScreeningFinal candidates will undergo a background check as part of the pre-employment process.Pay Range: $41,600.00 - $57,600.00Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.*\\*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers
- J-18808-Ljbffr Alignment Health
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Remote-Customer Experience Specialist in New York, NY vacancy
- ForgeFit is looking for a Remote Customer Service Specialist to enhance customer experiences through effective communication and problem-solving. This role requires 1+ years of customer service experience, with a focus on professional interactions and resolving issues....Remote workHourly payWork from home
ForgeFit
United States2 days ago - ...Treantly is looking for a friendly and solutions-oriented Customer Service Representative to work remotely as the first point of contact for customers. You... ..., and ensure a smooth and positive customer experience while working from home. Responsibilities include responding...Remote workWork from home
Treantly
United States2 days ago $100k - $125k
...human health. Our incredible customers undertake life-saving... ...Customer Learning Solutions Specialist drives adoption of Cytiva’s... ...United States of America working remotely to cover the Americas, Australia... ...portfolio and customer experience.Cross-functional collaboration...Remote workFull timeWork from homeFlexible hoursDanaher Corporation
Austin, TX1 day ago- ...Pro Talent HR in the United States is seeking a Customer Service Representative for a fully remote, work-from-home role. You will provide top-tier customer... ..., resolve inquiries, and ensure a positive customer experience across channels. The ideal candidate communicates...Remote workFull timeWork from home
Pro Talent HR
United States5 days ago $16.9 per hour
...VXI Global Solutions is seeking a Customer Service Representative to work remotely from home for California residents. You will handle inbound calls, assist... ...or GED and at least six months of customer service experience. Offered pay is $16.90 per hour, with full-time...Remote workHourly payFull timeWork from homeVXI Global Solutions
United States2 days ago- ...OneTouch Direct, LLC is seeking a Remote Customer Service Representative to handle inquiries via phone, email, or chat. You will troubleshoot... ...diploma or equivalent and 1–2 years of customer service experience, with strong communication skills and the ability to work...Remote workWork from homeHome office
OneTouch Direct
New York, NY2 days ago - ...phone, chat and email. We are currently hiring for remote full-time customer solutions specialist. Schedules, based on availability and business... ...conversations with customers while enhancing the customer experience. Designing custom spaces. Offering product...Remote workFull timeCurrently hiringWork at officeFlexible hoursAfternoon shift
The Container Store
Coppell, TX26 days ago - A customer service provider in the United States is seeking a Virtual Customer Service Professional to handle inbound calls while working... ...school diploma and a minimum of 3 months of customer service experience. Flexible scheduling as a 1099 contractor allows for full or...Remote workFull timePart timeFor contractorsWork from homeFlexible hours
Re-krut Services
United States4 days ago - ...A leading property management company is seeking a Remote Customer Service Professional to join their team. This full-time role involves... ...excellent communication skills, have previous customer service experience, and be capable of working independently from home....Remote workFull timeWork from home
Amaz Property Management USA
United States2 days ago - ...EchoStar Corporation is seeking a Customer Experience Representative to assist customers with billing, programming, and technical troubleshooting questions, while promoting products to maximize value and enjoyment from the DISH TV experience. This full-time, work-from...Remote workFull timeWork from home
EchoStar
United States1 day ago $12 - $16 per hour
...Remote Customer Service Specialist at Diversity Dynasty LLC This is a remote position. As a Remote Customer Service Specialist at Diversity Dynasty... ...their needs and identify opportunities to enhance their experience. Collaborate with other team members to ensure the timely...Remote workHourly payFor contractorsWork from homeDiversity Dynasty LLC
New York, NY3 days ago- ...MCI is seeking a customer service representative for a remote work-from-home position. This role requires interacting with customers to resolve support... ...and sell products, ensuring a best-in-class customer experience. The ideal candidate will be bilingual in English...Remote workWork from home
MCI
Arkansas17 hours ago - ...Ramp, and Twitch. The Role We’re hiring a Creator Customer Experience Specialist to help support and elevate the experience creators have across... ...powering the next generation of creator communities. Looking for Candidates in NYC, Remote also considered....Remote work
Devotion
New York, NY1 day ago $50k - $53k
...Job Title: Customer Care Specialist Location: Hauppauge, NY (Hybrid: 3 Days Onsite / 2 Days Remote) Schedule Options: Monday – Friday, 8:30 AM – 4:30 PM OR 9:00 AM –... ...empathy resolutions. What You Bring Experience: 3+ years of phone-based customer service...Remote workFull timeTemporary workWork at officeWork from homeMonday to FridayFlexible hoursWinston Staffing
Hauppauge, NY17 hours ago- ...Teleperformance USA is seeking a Customer Sales Specialist to act as the primary contact for clients, handling inbound and outbound communications... ...tools to resolve inquiries, ensuring a seamless customer experience. The ideal candidate brings a minimum of 6 months in...Remote work
Teleperformance USA
Brooklyn, NY4 days ago - ...days on campus and 3 days WFH The Customer Support Specialist's responsibilities include supporting... ...support queue, including occasional remote PC support for troubleshooting.... ...~ Bachelor’s Degree or equivalent experience. ~0-3 years’ of related experience....Remote workWork at officeWork from home
OverDrive
East Cleveland, OH4 days ago $9 - $14 per hour
A customer service staffing agency is seeking a Virtual Customer Service Professional to work from home. This part-time role offers hourly pay between $9.00 and $14.00, based on experience. The candidate must have strong communication skills and at least 3 months of customer...Remote workHourly payPart timeWork from homeFlexible hoursRe-krut Services
Topeka, KS17 hours ago- A leading marketing agency seeks a Remote Call Center Representative to provide top-notch customer service via phone, email, and chat. The role requires excellent... ...school diploma, 1-2 years of customer service experience, and the ability to thrive in a remote environment...Remote workWork from homeFlexible hours
Brandcoven
Atlanta, GA17 hours ago - A leading BPO company is seeking a Remote Call Center Customer Service Representative to handle inquiries and provide support. The ideal candidate will have previous customer service experience, strong interpersonal skills, and the ability to work independently from home...Remote workWork from homeAfternoon shift
MCI
North Dakota17 hours ago - ...Teleperformance in Tennessee is seeking a Healthcare Customer Support Specialist to act as a primary contact for clients, handling inbound and... ...based tools to resolve issues and create a positive customer experience. Applicants should have a High School Diploma or...Remote workWork from homeShift work
Teleperformance
Tennessee17 hours ago - A customer support company is seeking to hire an Inbound Customer Service Representative to work from home. In this role, you will support... ...communication skills and have a desire to enhance customer experiences. Candidates must have a high school diploma or GED, with...Remote workWork from home
PerunHR
Joplin, MO17 hours ago $16 per hour
...now and be the superhero our client's customers need! ClearSource is seeking an exceptional... ...to join our team as a Customer Care Specialist. In this role, you will provide technical... ...with a strong focus on customer experience who can think on their feet, solve problems...Remote workHourly payWork from homeClearSource BPO
United States3 days ago- ...Teleperformance is seeking a Customer Sales Specialist to serve as the main contact for clients, handling inbound and outbound inquiries with... ...based tools to resolve issues and ensure a positive customer experience. Position offers ongoing opportunities and is open to...Remote work
Teleperformance USA
United States2 days ago - ...accreditation programs. This person will educate customers on the flexibility and capabilities of... ...field with three years of relevant work experience in a business setting, or a high school... ...is located in Cary, NC with hybrid remote-working privileges. Compensation...Remote workWork experience placementWork at office
Accreditation Commission for Health Care (ACHC)
Cary, NC3 days ago - A leading remote service provider is looking for a Remote Customer Service Specialist to assist clients with prescription inquiries. This permanent position requires... ...diploma and at least one year of customer service experience. Candidates should possess strong computer...Remote workPermanent employmentWork from homeShift work
Recruit Monitor
San Francisco, CA17 hours ago - ...Customer Service Representative - Remote Work About the job Customer Service Representative - Remote Work Experience in our industry is not required as we have industry-leading training and support to provide you the tools to be successful and achieve your professional...Remote workWork from homeFlexible hours
srecruiting
Chicago, IL4 days ago $14 - $20 per hour
...Interactions is seeking a Work from Home Customer Service Representative. This independent... ...demeanor, and previous customer service experience. Compensation ranges from $14 to $20 per... ...on performance, and this role is fully remote but restricted to certain states. #J-1...Remote workHourly payContract workFor contractorsWork from homeOmni Interactions
Pasadena, CA17 hours ago$60k - $70k
...practical sales skills. You would begin in a Customer Success role, where you would work with... ...account team to help ensure customer experience meets or exceeds expectations. Cyber... ...develop. The position is a hybrid remote / office role, with one day in office per...Remote workWork at office1 day per weekVandis
Albertson, NY4 days ago$9 - $14 per hour
A virtual service company is seeking a Virtual Customer Service Professional to assist clients through inbound calls. The role requires... ...school diploma, and at least 3 months of customer service experience. Candidates should work from a quiet home office with specific...Remote workHourly payFor contractorsWork from homeHome officeFlexible hoursRe-krut Services
Davis Creek, CA17 hours ago- A leading remote service provider is seeking a Support Specialist to manage customer inquiries and enhance user experience. In this role, you will engage directly with users, troubleshoot issues, and provide efficient responses to customer requests. Ideal candidates will...Remote workPart timeSeasonal workWork from homeFlexible hours
Jobsultant Solutions
Buffalo, NY17 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Remote-Customer Experience Specialist. Be the first to apply!
Related searches
- hospital customer service representative New York, NY
- medical customer service representative New York, NY
- customer service representative apply online New York, NY
- customer service rep remote New York, NY
- customer service representative night shift New York, NY
- customer happiness specialist New York, NY
- customer service officer New York, NY
- benefit customer service representative New York, NY
- customer service consultant New York, NY
- customer service representative (remote from home) New York, NY