SERVICE MANAGER

Position Summary

Establishes a fair, firm and fun working environment for all employees; placing employee development and growth as job one. Ensures all employees know and understand that the customers are the reason WE exist; and that our customers will experience a best in class experience through our employees' team work and effective execution of their daily jobs. Plans, Organizes, Leads and Controls activities that will ensure both growth in revenue and control of expenses. Is committed to making sure that the daily inventory of technician's time is consistently sold to revenue producing customers. Departmental profitability at company standards is expected.

Essential Duties and Responsibilities

• Communicates effectively with all business contacts and ensures all employees know that an environment of open and honest communication is expected. • Hires, trains, motivates, counsels, and monitors the performance of all service department staff. • Ensures all employees maintain a professional appearance, works safely, and complies with all company policies. • Develops employees through hands on training, offsite training and mentoring to achieve their growth goals – ensuring that future openings within the company can be filled by internal candidates. • Completes employee evaluations timely as described by each position description. • Create a succession plan for each key position in the department including Service Manager • Foster teamwork within the department and with all other departments. • Prepares and administers an annual Business Plan for the service department. • Establishes Daily, Weekly, Monthly, and Annual goals by employee and for the department; and monitors the progress to each goal. • Travels to customer's locations and develop relationships to ensure future business • Other duties as assigned by supervisor

Supervisory Responsibilities / Organizational Structure

• Schedules and supervises all Service Department Employees. • Reports directly to the Operations Manager (when applicable) otherwise to the Branch / Division Manager

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

• High school diploma or general education degree (GED); • Four years HD truck or Automotive related experience and/or training; or equivalent combination of education and experience.

Required Skills

• Effective communicator with all levels of daily business contacts • "Can Do, make it happen" attitude coupled with a high-energy level with a contagious optimism for the service business • Ability to read, analyze, and interpret the most complex documents. • Ability to respond effectively to the most sensitive inquiries or complaints. • Ability to write speeches and articles using original or innovative techniques or style. • Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Physical Demands

Position requires extended periods of standing, walking, stooping and lifting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.