Customer Support / Operations Analyst

Job Title

Assist with the collection activities for all customer accounts related to Client and its subsidiaries. Primary individual responsible for handling all inbound customer inquiries for Client. To provide customer service to internal and external customer’s related to assigned areas.

Essential Job Functions

• Respond to customer inquiries though online access, email, telephone, written requests and document such activities in each customer’s A/R correspondence record as needed for future reference.
• Responsible for doing research and analysis including account reconciliations to resolve customer inquiries and disputes.
• Prepare packages to be sent to outside collection agencies
• Responsible for processing AR/AP refunds and write offs pertaining to items billed in assigned areas. Responsible for coordination with AR, as required, regarding unapplied payments
• Responsible for resolution of credit items within the AR subsidiary ledger and for processing refunds related to Client and subsidiaries.
• Initiate telephone calls to proper customer contacts on outstanding balances, as required.
• Enter sales tax exemption certification into online systems
• Processing of bankruptcy notifications

Filing and copying as required

Other Duties as assigned

Education/Experience Requirements

• High School diploma or equivalent
• Five or more years of related work experience in similar automated billing system environment.