Restaurant Manager - Armstrong

Job Type


Full-time

Description

ABOUT US


Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos-just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES


We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW


The Restaurant Manager oversees the hiring, operations and daily logistics of the restaurant. They oversee scheduling employees, managing guest feedback and ensure the restaurant and bar staff are supported and have sufficient inventory to provide remarkable guest experiences. The Restaurant Manager is involved in the marketing and promotional advertising of the restaurant and bar to increase guest visits and profitability. It is the responsibility of the Restaurant Manager to keep up with liquor licensing and to ensure that staff are following local regulations.

The Restaurant Manager will assist in creating a culture that is welcoming, classic, and upscale yet comfortable. They will produce meaningful connections with all guests and create an intimate social experience with a relaxed approach.

REPORTS TO


F&B Director

DIRECT REPORTS


Front of House restaurant staff

KEY RELATIONSHIPS

Internal: All hotel employees; Restaurant Chef; hotel leadership

External: Hotel and restaurant guests, vendors and suppliers; and local government officials

ESSENTIAL JOB FUNCTIONS

• Recruit, interview, hire, and train new restaurant and bar staff.
• Manage guest feedback.
• Advertise the daily, weekly, and monthly promotions of the restaurant and bar.
• Ensure staff are following all food/drink control and safety regulations.
• Create employee schedules based on forecasted guest numbers.
• Track and document inventory, ensure appropriate levels of product are on-site at all times.
• Manage staff performance including completing coaching sessions with employees when needed.
• Responsible for all departmental communications and meetings including:
• Daily pre-shift stand ups
• Monthly all staff meetings
• Dissemination of pertinent information from weekly leadership meetings to all F&B staff
• End of shift reports and emails
• Scheduling and staff messaging system use and management
• Develop a continuous improvement plan.
• Confirm that all new bartenders are TIPS certified.
• Creation and planning of menu's.
• Collaborate with dept. heads on events, marketing, etc.
• Onboarding paperwork (application, background check, etc.) is complete and accurate for new hires in the Bar.
• Monitoring the adherence by employees to the policies and procedures of the hotel.
• Educates on contents of the employee handbook during onboarding.
• Administers training programs to assist employees to comply with general hotel and restaurant policies.
• Ensures compliance with employment-related regulatory requirements.
• Initiates and maintains effective communication within department, and between all other departments and staff at property.
• Watches for safety hazards and rectify effectively.
• Participates in all projects, programs, and assignments to ensure that hotel and restaurant guidelines and procedures are being followed.
• Develops a positive rapport with all stakeholders.
• Is aligned with the culture, values, goals, and human resource programs of the hotel and Crystal Creek Hospitality.
• Always maintains a professional appearance and attitude.

PHYSICAL DEMANDS & WORK ENVIRONMENT


The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

STANDARD SPECIFICATIONS


Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Requirements

ESSENTIAL QUALIFICATIONS

• Restaurant management experience required
• Bachelor's and/or Associates degree preferred not required
• TIPS certification required
• Strong customer service aptitude and ability
• Strong analytical and reasoning skills
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Excellent problem solving and conflict resolution skills
• Be an active team player and ability to collaborate across teams