Information Technology Field Technician

As a Senior Field Deployment Technician, you will play a crucial role in supporting the deployment and training of the VA's EHR project, working closely with a team of onsite technicians to ensure seamless equipment setup and configuration. Your technical expertise and customer service skills will be essential in delivering a high-quality experience for end-users. Education: Bachelor’s degree in computer science, Information System, Information Technology, or Equivalent Clearance: VA Public Trust clearance is required prior to starting. Onsite Requirements Daytime hours with potential for evening hours and weekend hours Frequent travel to other sites outside of the metropolitan area throughout the week Ability to traverse around the site campus transporting equipment to various office buildings Frequent stooping, crouching, and reaching to setup/remove computers/pull cords under desks and in server closets Responsibilities Deploy, image, and set up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) at VA medical center campus and offsite training centers Assist with oversight of workload and manage inventory and network connectivity at each training site Ensure connectivity during all training sessions and verify each computer has the most current VA computer image Configure network connectivity in the training room and install computer peripherals at each training seat Manage and troubleshoot a wide variety of systems and networks, including high availability systems Required Skills 5 years’ experience in imaging, installing computer equipment and managing teams of technical staff Ability to unpack/re-pack, move, and install pallets of IT equipment weighing up to 50 pounds Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects Experience with conducting routine system administration tasks and logging data in system admin logs Knowledge of debugging protocols and processes Nice To Have Experience with the ServiceNow ticketing system VA Public Trust clearance Experience with Microsoft windows desktop deployments #J-18808-Ljbffr