Returns Associate

Returns Associate

Salary Range $18.00 - $23.00 Hourly

Overview

This position will remain open until 7/26/2026, or until the position is filled, whichever is later.

Job Description

Ensure customer satisfaction through handling of product returns and exchanges. Responsible for the handling, inspection, receipt, and potential disposal of returned product while actively seeking to improve processes, increase efficiency and maintain a safe working environment.

Culture Fit

Culture fit is extremely important to us. Here are some things that make you a good fit for Rampart:

• You are motivated by and believe in serving others; you put yourself in our customer's place to understand their needs, challenges, and better ways to serve them.
• You are a team player; willing to go above and beyond to help fellow employees.
• You believe that people (both customers and employees) are the foundation of our business. The way we treat people is integral to our success.
• You want to work for a company who prioritizes giving back to the community.

Benefits, Perks, and Unique Ways We Support Our Employee's Well-Being

• Competitive pay and comprehensive benefits package, including Medical, Dental, and Vision benefits to full-time employees
• Options for different medical plans to fit various needs, including a premium plan and a low-cost high deductible plan with HSA
• 401k with company match
• Discretionary profit sharing
• Company paid long-term disability plan and company-paid life insurance
• Paid Time Off, company awards, and wellness program that includes a gym reimbursement
• Uniform reimbursements for Warehouse and Driver positions, and a clothing allowance for exclusive, Rampart-branded clothing each year
• Employee Assistance Program (EAP)

Responsibilities & Duties

Primary:

• Communicate directly with customers to process returning product and create returns paperwork to capture customer signature
• Verify customer's reason for return, inspect, receive product back into inventory, and put away
• Work with Returns supervisor to determine if product should be received and put back into inventory, returned to Vendor, or disposed of using proper coding
• Manually process returns using Rampart's standard form and provide write-up to either the Vendor Returns Associate or the Returns Supervisor for Return Merchandise (RM) order creation
• Operate in accordance with Rampart's established systems, policies and procedures
• Ensure a safe and clean work environment by complying with Rampart's safety program

As Required:

• Aid other departments in the warehouse
• Additional duties as assigned by Supervisor

Qualifications

Education, Skills, Training, & Experience Requirements:

• Forklift certification
• Product knowledge to include basic product code and how to identify products without labels or barcodes

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Physical Requirements:

• Continuously (67-100% of the day) will be required to talk, write, repetitively use hands, arms, and legs, stand, walk, bend over, push or pull, grasp, and carry, move or lift 1-50lbs
• Frequently (34-66% of the day) will be required to reach overhead, crouch, or kneel
• Occasionally (1-33% of the day) will be required to sit, crawl, climb, balance, and carry, move, or lift 51-100+ lbs

Cregger Company dba Rampart Supply is a service, quality, and employee-oriented organization that is in the plumbing and heating wholesale business. We promote a safe and drug free workplace. Are you looking for a challenging career with a team that truly cares about its customers, employees, and community? Come and be a part of a family-owned business that has been around for more than 50 years where you're more than just a number.

All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, gender expression as well as any other characteristic protected by federal, state and local law.