Hotel Front Desk Attendant

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$15 - $16 hourly

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Mitigate customer complaints as needed

• Night Auditor - Full-time. Willing to work weekends.
• Flexible for any shifts when needed.
• Greet and welcome guests with a warm smile, ensuring they feel valued from the moment they step into our hotel.
• Efficiently manage check-in and check-out processes, ensuring accuracy and speed to enhance guest satisfaction.
• Handle guest inquiries and requests promptly, providing clear and helpful information to ensure a seamless experience.
• Maintain accurate records of guest information, room assignments, and billing details to support smooth operations.
• Conduct nightly audits of daily transactions, ensuring all financial records are balanced and discrepancies are resolved.
• Collaborate with housekeeping and maintenance teams to address guest needs and ensure rooms are ready for new arrivals.
• Monitor hotel security by observing activity in the lobby and reporting any suspicious behavior to ensure guest safety and peace of mind.

• Well-versed in taking telephone calls and handling stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• High school graduate, GED recipient, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

We are La Quinta Inn, and we are family-oriented. And look for hard-working people like ourselves. We all work together as a team and help one another grow and succeed in the business. Our longest employee we have has been here for 6+ years, so we really strive to find good candidates that want to stay here for some time.

It's not just about work, work, work all the time, either; we do like to have some fun! Sometimes we do a big team lunch just to sit back and relax with each other and get our minds away from work. If this sounds like a company you would want to work for, then please apply; you won't regret it!