Senior Solution Delivery Analyst

Senior Solution Delivery Analyst

This role is responsible for leading the analysis, shaping, and execution support of complex business and technology initiatives from initial concept through delivery and go-live.

The Senior Solution Delivery Analyst partners closely with business and IT stakeholders to define problems, drive alignment, and develop solution direction. This role facilitates discovery, defines scope, evaluates solution options, and ensures successful execution by supporting requirements, testing, user acceptance, and business readiness activities.

This role operates with a high degree of independence and is expected to take ownership of ambiguous work, translating it into structured, actionable outcomes that enable successful delivery and adoption.

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For over 120 years, we've served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

Essential Duties/Responsibilities

• Lead project initiation activities, including problem framing, scoping, and definition of objectives
• Facilitate discovery sessions, workshops, and working groups with stakeholders across business and IT
• Drive development of a shared understanding of current state, pain points, and opportunities
• Perform capability mapping and gap analysis to inform future-state direction
• Establish clear scope boundaries, priorities, and success criteria for initiatives
• Analyze complex business processes, workflows, and system interactions
• Translate business needs into structured requirements, user stories, and acceptance criteria
• Develop and present solution options, trade-offs, and recommendations
• Ensure alignment between business needs and technology capabilities
• Maintain ownership for the quality, completeness, and traceability of requirements
• Partner with Project Managers and delivery teams to ensure clear translation from scope to execution
• Support backlog refinement, sprint planning, and release activities as needed
• Provide ongoing analysis support to resolve issues, clarify requirements, and maintain momentum
• Identify and communicate risks, issues, and dependencies throughout delivery
• Define and support testing strategies and validation approach
• Create or guide development of test scenarios and test cases
• Lead or support User Acceptance Testing (UAT) activities, ensuring business validation of solutions
• Partner with business stakeholders to ensure readiness, including:
• process documentation
• training inputs
• operational preparedness
• Support go-live activities and post-launch stabilization, ensuring successful adoption and transition into operations
• Act as a key liaison between business and IT teams, fostering alignment and clarity
• Build strong relationships with stakeholders at multiple levels across the organization
• Provide guidance and support to less experienced analysts as needed
• Promote a structured, disciplined approach to discovery, analysis, and delivery

Supervisory Responsibilities

• None

Minimum Qualifications

• Bachelor's degree in Information Systems, Business, Computer Science, or related field, or equivalent experience
• 58+ years of experience in business analysis, solution analysis, or a related role supporting technology delivery
• Experience leading discovery workshops, requirements definition, and UAT activities
• Experience working with enterprise systems (e.g., ERP, CRM, MarTech platforms)
• Strong facilitation, communication, and stakeholder engagement skills

Preferred Qualifications

• Experience with large-scale, cross-functional initiatives spanning multiple business areas
• Experience supporting initiatives from initial concept through delivery and go-live
• Familiarity with agile and hybrid delivery methodologies
• Background in process improvement, capability modeling, or solution design
• Experience in marketing solutions, particularly Adobe and Salesforce Marketing Cloud

Certificates, Licenses, Registrations

• None required.
• Preferred: Certifications in business analysis (e.g., CBAP, PMI-PBA), agile/business analysis (e.g., AgileBA), facilitation, stakeholder engagement, or strategic planning are a plus.

Knowledge, Skills, Abilities

• Operates effectively in ambiguous, evolving environments
• Strong ability to structure complex problems into clear direction
• Balances strategic thinking with hands-on delivery support
• Drives alignment and builds confidence across stakeholders
• Focused on achieving practical, actionable outcomes

Salary

• Hiring Range: $105,876 - $126,990
• Opportunity to earn a discretionary bonus based on company performance

Benefits We Offer

• Health insurance (medical, vision, dental and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short-Term Disability and Long-Term Disability insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off per year
• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Paid, on-going training throughout your career
• THRIVE wellness program
• Tax-advantaged commuter benefit
• Free parking
• Financial Literacy Education

Work Environment & Physical Demands

• Hybrid work from home and office required
• The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.

Other

• Equipment used: Computer, phone, various virtual technologies, other office equipment
• Travel: Rarely Travel

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.