Knowledge Management Specialist

Knowledge Management SpecialistGDIT is seeking a Knowledge Management Specialist to write and edit documentation for an IT knowledge base as part of the larger National Institutes of Health (NIH) Center for Information Technology (CIT) program. In this role you will work collaboratively in a Service Desk setting as part of the Knowledge Management team. Primarily documentation will include How-to Information, troubleshooting steps, reference material, and known error documents. Other tasks include development of team-created marketing materials such as flyers, emails, newsletters, brochures, videos, etc.How a Knowledge Management Specialist will make an impact:Develop and manage knowledge repositories, including ServiceNow, intranet sites, document libraries, wikis, and databases.Facilitate knowledge capture from subject matter experts through interviews, workshops, and process documentation.Analyze knowledge-related workflows and recommend improvements to enhance usability and accessibility.Establish and implement knowledge governance policies, version control practices, and content lifecycle management.Support change management efforts to encourage knowledge-sharing culture across teams.Provide training, guidance, and documentation to staff on KM tools, processes, and best practices.Measure effectiveness of KM platforms and strategies using qualitative and quantitative metrics.Ensure consistent, high-quality content creation, including templates, guides, FAQs, and knowledge articles.Attend weekly staff meetings to ensure customer mission execution considerations are integrated within the process and toolsCollect and document requirements that are unable to be met by existing portal capabilities from the assigned communities of interest to provide to the PMProvide outreach to assigned communities of interest consisting of: In-depth customer support on KM tools to include associated HW & SW interfaces; Demonstrating new tools and/or capabilitiesRespond to user requests for information and support for software, business applications and hardware according to ticketing priority and procedures for ServiceNowWhat you will need to succeed:BS in Computer Science, Business, or related field5 or more years of relevant experienceStrong proficiency with knowledge management tools (e.g., SharePoint, Confluence, ServiceNow, Microsoft 365).Excellent communication skills, with the ability to translate complex information for various audiences.KM methodologies understanding such as knowledge mapping, content audits, and communities of practice.Demonstrated experience in developing structured content and organizing large sets of information.Strong analytical, organizational, and project management skills.Ability to work both independently and collaboratively across multidisciplinary teams.Experience with screen capture tools such as FastStone.Experience with video capture tools such as Camtasia or Adobe Captivate.Ability to obtain and maintain an NIH Public Trust clearance.Experience with industry leading Knowledge Management Databases and systems such as ServiceNowExperience with workflow automation or business process tools such as Power Automate.Familiarity with data visualization or dashboard tools (e.g., Power BI).Intermediate proficiency with MS Visio and MS ProjectKnowledge of records management standards and practices.Location:Bethesda, MD (onsite with potential hybrid schedule)GDIT IS YOUR PLACE:Full-flex work week to own your priorities at work and at home401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you build your skills and own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and 10 company-paid holidaysOwn your opportunity Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.The likely salary range for this position is $83,927 - $113,549. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours: 40Travel Required: Less than 10%Telecommuting Options: OnsiteWork Location: USA MD BethesdaAdditional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.