Guest Services Supervisor

Guest Services Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Here at Palm Beach Island's only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie's, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

The Guest Services Supervisor is responsible for supervising the Bell and Door team while supporting the overall guest arrival and departure experience. This role oversees luggage handling, transportation coordination, room deliveries, package management, and guest requests while ensuring Forbes Five-Star and Four Seasons standards are consistently met. This position is part of the Front Office team and reports to Front Office Management.

Lead and support the Bell and Door team in delivering exceptional guest service throughout the arrival and departure experience

Coordinate guest transportation, luggage handling, room deliveries, package management, and special requests

Monitor guest service requests and operational workflows to ensure timely completion and follow-up

Assist with training, coaching, scheduling, and development of Guest Services team members

Support guest arrivals by greeting guests, assisting with luggage, and escorting guests to the Front Desk or guest rooms

Maintain awareness of VIP arrivals and ensure personalized service standards are consistently delivered

Assist with group arrivals, room drops, and special amenity deliveries

Provide guests with recommendations regarding local attractions, dining, transportation, and resort amenities

Resolve guest concerns and special requests with professionalism and urgency

Support Front Office operations by assisting with check-in and check-out processes when needed

Work closely with Concierge, Front Desk, Housekeeping, and other departments to ensure seamless guest experiences

Coordinate incoming and outgoing package deliveries and guest shipping needs

Maintain a visible presence in the lobby and front drive while modeling Four Seasons service standards

Respond effectively to emergency situations and support resort safety and security procedures

High school diploma or equivalent experience

Previous experience in luxury hospitality, guest services, bell services, valet operations, or front office operations preferred

Previous supervisory or leadership experience preferred

Excellent guest service and interpersonal skills

Strong communication and problem-solving abilities

Strong organizational skills and attention to detail

Ability to work independently while leading a team

Ability to operate hotel systems, technology platforms, and guest service software

Ability to read, write, and communicate effectively in English

Ability to thrive in a fast-paced luxury hospitality environment

Competitive Salary & Wages

Comprehensive Benefits Package

401(k) Retirement Plan

Excellent Training and Development Opportunities

Complimentary Accommodations at other Four Seasons Hotels and Resorts

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Full-time schedule required, including mornings, evenings, weekends, and holidays

Flexibility to work varied shifts based on business needs

Candidates must have valid authorization to work in the United States at the time of application.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.