NIH NEAT Help Desk Specialist
Gdit
Public Trust: NACI (T1)
Requisition Type: Pipeline
Your Impact
Own your opportunity to support the missions that matter. From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world while building new skills to propel your career forward.
Job Description
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Personal Computer Support Technician for a career where your growth is just as important as the mission you support.
HOW A PERSONAL COMPUTER TECHNICIAN WILL MAKE AN IMPACT
As a Personal Computer Support Technician, the work you’ll do at GDIT will be impactful to the mission of National Institutes of Health. You will play a crucial role in assisting end users resolve technical issues.
● Provide Tier 1 and Tier 2 help desk support via phone, email, web, and in-person
● Serve as the first point of contact for triaging, troubleshooting, and researching technical issues for hardware and software
● Utilize ITSM tools (such as ServiceNow) to record incident details
● Analyze help desk metrics for trend identification
WHAT YOU’LL NEED TO SUCCEED
Bring your IT expertise along with a drive for innovation to GDIT. The Personal Computer Support Technician must have:
● Associates of Science Degree with 5 years of related experience or a
High School Diploma/GED with 6 years of related experience
● 3 years of documented enterprise scale administrative experience
● ITIL V4 Foundations or the willingness to obtain after hire
REQUIRED EXPERIENCE
● Ability to obtain Public Trust suitability
● Candidate must pass an NIH-specific background check
● Availability on weekdays between 8:00 a.m. and 8:00 p.m. Eastern Time
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace
Work Requirements
Years of Experience
5 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
ITIL 4 Foundation | PeopleCert - PeopleCert
Travel Required
None
$67.18k - $90.9k
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