Senior Technical Account Manager

Senior Technical Account Manager

The Senior Technical Account Manager is a senior commercially oriented technical advisor within the Lighthouse Commercial team. They manage a portfolio of complex and high-value accounts, partnering closely with Account Executives to drive adoption, retention, and growth.

The role combines strong Lighthouse product and integration expertise with commercial judgment and proactive account management. The Senior TAM acts as a trusted technical advisor to customer stakeholders, identifies risks and opportunities before they become issues, and translates technical capabilities into measurable business value.

The Senior Technical Account Manager will have impact in the following areas:

• Strategic Account & AE Partnership
• Product & Technical Expertise
• Customer Adoption & Value Realization
• AI-First Account Management
• Cross-Functional Leadership

The ideal candidate will have:

• 6+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, SaaS, or a similar customer-facing technical role.
• Strong understanding of SaaS products, integrations, APIs, data flows, and technical troubleshooting.
• Experience managing complex customer portfolios and working with Account Executives on retention and growth.
• Hospitality technology, revenue management, hotel systems, or comparable domain experience strongly preferred.
• Strong commercial awareness with the ability to connect technical capabilities to business outcomes.
• Excellent communication and presentation skills, including with senior customer stakeholders.
• AI-first mindset with demonstrated daily use of tools such as Claude, Gemini, and AI-powered Lighthouse products.
• Comfortable working with Salesforce, Gainsight, Jira, BI tools, and related platforms.
• Strong analytical and data-literacy skills; SQL/API knowledge is a plus.

You'll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It's a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

What's in it for you:

• Flexible time off: Autonomy to manage your work-life balance.
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
• Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
• Employee Assistance Program: 100% confidential and free.
• Employer paid Short Term Disability + $50,000 Life Insurance
• Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized ClassPass subscription.
• Referral bonus: Earn rewards for bringing in new talent.

Diversity, equity, inclusion, and belonging

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.

Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!