Business Analyst
$49 - $59 per hourMitchell Martin
Business Analyst - Cincinnati, OH - Contract - $49-59 per HRThis position is for a Business Analyst with a focus on the life insurance domain, located in Cincinnati, OH. The role is a contract position requiring onsite presence and involves working with various business teams to gather and analyze requirements for a customer experience platform. The candidate should have experience with telephony and CRM technologies.Key ResponsibilitiesCollaborate with business teams to gather, analyze, and document requirements for platform implementation.Identify and define integration requirements with business architecture and external application teams.Facilitate sessions to discover new capabilities and assess business value for platform enhancements.Ensure alignment of requirements with enterprise architecture principles and existing applications.Assist development and testing teams to ensure successful validation of implemented functionality.QualificationsExperience in the life insurance domain, specifically within contact center environments.Proficiency in gathering and validating business requirements for technology platforms.Experience with CRM and telephony technologies.Ability to facilitate requirement discovery and prioritize enhancements.Strong collaboration skills with development and testing teams.Core TechnologiesCRM | Telephony | Customer Experience Platforms
Vacancy posted 3 days ago
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