Customer Service Representative - Industrial Supply

Inside Sales/Customer Service Representative

GHX Industrial, a SunSource company, is a growing, dynamic organization with roots traced back to 1937. GHX today is a highly recognized value-added distributor and fabricator of industrial gaskets and hoses with offices nationwide. GHX's customer base consists of large refining and petrochemical customers, upstream oil and gas service and supply companies, OEMs, and mineral and mining enterprises.

If you enjoy solving problems, working directly with customers, and seeing your work turn into real-world solutions, this role offers the opportunity to do all three.

The Inside Sales/Customer Service Representative plays a key role in driving customer satisfaction and business growth by supporting industrial customers with fluid conveyance solutions. This position blends customer service, inside sales, and technical support in a fast-paced environment.

You'll act as a trusted partner to customersunderstanding their needs, delivering practical solutions, and ensuring a seamless experience from inquiry through delivery. Success requires strong attention to detail, responsiveness, and the ability to manage multiple priorities.

Essential Functions

• Sell industrial hose, gasket, and piping products while maintaining and growing customer accounts
• Process inbound orders via phone, email, and online systems
• Enter and manage orders and quotes within the company's ERP system
• Highlight product features and benefits, provide pricing, and prepare sales orders
• Estimate delivery timelines based on production schedules and inventory availability
• Maintain accurate records of customer interactions and transactions in the company database
• Partner with account managers to ensure account activity and follow-up actions are current
• Conduct outbound prospecting to identify new business opportunities and promote value-added services
• Investigate and resolve customer issues related to orders, shipments, and deliveries

Experience, Education and Skills

• High school diploma or equivalent required; bachelor's degree preferred
• 5+ years of customer service or inside sales experience, preferably in industrial distribution or manufacturing
• Ability to thrive in a fast-paced, high-volume environment with strong attention to detail
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with ERP systems
• Strong communication, problem-solving, and organizational skills
• Knowledge of industrial or hydraulic hose, gasket, or fluid conveyance products is a plus

Why GHX?

• Growing industrial distributor with a team-oriented, hands-on culture
• Training and development to build your technical and commercial skillset
• Opportunity to make a direct impact by solving real customer challenges
• Exposure to essential industries that keep businesses running
• Stable, growth-focused environment with long-term career potential