Front Desk Lead - Medical Office - No weekends, full benefits

Front Desk Lead - Medical Office - No Weekends, Full Benefits

Ashland, KY

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.

Company: Retina Associates of Kentucky

Job Title: Front Office Lead

Location: Ashland, KY and requires travel to Paintsville, KY. We pay mileage!

Hours:

• Full Time
• Our clinic is open Monday-Friday 6:30am-5:30pm
• Your shifts will fall within these hours
• You may need to work a little earlier and/or later as needed

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts

Summary

A Front Office Lead is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Essential Duties and Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patient's time, as well as doctor's time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager
• Make weekly schedules for Patient Coordinator team members
• Communicate with Doctors and teams about patient scheduling issues
• Train new team members and ensure current team members are trained on all current and new protocols
• Point person for Patient Coordinator team members when manager is out of office or unavailable
• Assist manager in handling patient concerns and complaints
• Assist manager with other duties as they arise

Other Skills and Abilities

• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Ability to interact with all levels of employees in a courteous, professional manner at all times

Requirements

• High school diploma or general education degree (GED) required
• One-year related experience and/or training; or equivalent combination of education and experience
• Favorable result on background check required
• Must be able to provide proof of identity and right to work in the United States

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.