Client Service Representative (CSR)

Client Service Representative (CSR) - Commercial Insurance

Hybrid | Competitive Benefits

A well-established independent family-owned insurance agency with deep roots in New Jersey is seeking a skilled Client Service Representative (CSR) to join its growing commercial team. This role is ideal for a detail-oriented professional with strong servicing background, ready to support the commercial account managers and clients in securing tailored coverage solutions.

Role Overview:

As a key member of the commercial team, you'll be responsible for supporting the commercial team with essential processing tasks. You'll play a central role by managing the back office and maintaining system integrity-all while contributing to a collaborative, client-focused environment.

Key Responsibilities:

Prepare ID Cards, Certificates of Insurance, and Evidence of Property Insurance
Monitor and follow up on Direct Notices of Cancellation (DNOCs)
Assist with Quoting
Support Billing by preparing invoices, following up on payments, and responding to inquiries
Process Endorsement Requests
Maintain accurate documentation and ensure timely follow-ups

Why Join This Agency:

Small collaborative family culture
Hybrid Flexibility
Expedited growth opportunities
Competitive Salary
Established with over 30 carriers
401k, PTO, Medical, Dental, Vision, Major Medical. Generous PTO

Qualifications:

Prior experience in commercial insurance processing and account servicing
Familiarity with AMS360 and ImageRight systems preferred
Strong organizational and communication skills
Ability to work independently and collaboratively in a hybrid setting

This role is ideal for someone who thrives in a fast-paced environment and is eager to grow within the insurance industry.

For consideration, please email your resume to the agency's search consultant at

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.