Agent - Guest Communication Center

Working alongside the Director of Reservations and Guest Experience at The Peninsula Beverly Hills, we are seeking an Agent who possesses a genuine warmth and sense of hospitality.

• Work for an award-winning luxury hotel group
• Learn and grow within a diverse multi-outlet property
• Exceptional benefits package

Key Accountabilities

• Utilize our hotel's online chat system to respond to guest inquiries, including those related to food orders, room reservations, spa appointments, and other services.
• Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
• Direct incoming calls to appropriate departments.

General Requirements

• Strong communication skills while remaining positive, organized, and professional
• An open and flexible schedule ( shift start times will be staggered) with the ability to work on the weekends and holidays
• Experience in customer service in a luxury hotel or other luxury customer service environment
• Ability to handle high-volume calls and multitask effectively

Competitive Benefits Including:

• 100% company-paid medical, dental and vision coverage
• Paid time off
• Complimentary employee meals
• Complimentary car parking (onsite)
• Complimentary bicycle parking (onsite)
• Bus transit reimbursement
• Complimentary uniform laundering
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• Retirement plan with 4% company match

We are delighted to receive your resume for further consideration. The Peninsula Beverly Hills is an Equal Opportunity Employer. Please note, candidates must be eligible to work in the United States if hired. Hourly Rate: $27.81 per hour.