Bilingual Customer Service Representative

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $25.00/hr - $28.00/hr

JOB DESCRIPTION

A mortgage company in San Diego is looking for a Bilingual Customer Service Representative to join their team! This is a fully onsite position. The ideal candidate plays a critical role in supporting the ongoing management of mortgage loans post-origination. This position ensures accurate and timely processing of loan payments, escrow analysis, customer inquiries, and account maintenance. The ideal candidate is detail-oriented, customer-focused, and knowledgeable about mortgage servicing regulations and procedures. Key Responsibilities: Loan Account Management: Maintain and update borrower accounts, ensuring accuracy in payment applications, escrow disbursements, and loan balances. Customer Service: Respond to borrower inquiries via phone, email, and written correspondence regarding loan status, payment history, escrow accounts, and payoff requests. Escrow Administration: Conduct escrow analyses, manage tax and insurance disbursements, and ensure compliance with RESPA guidelines. Delinquency Monitoring: Track and report delinquent accounts, assist in collections efforts, and coordinate with loss mitigation teams when necessary. Compliance & Documentation: Ensure servicing activities comply with federal, state, and investor guidelines. Maintain accurate records and documentation for audits and reporting. Payment Processing: Process incoming payments, manage auto-draft setups, and resolve payment discrepancies. Reporting & Analysis: Generate servicing reports and assist in identifying trends or issues that require escalation or resolution.

REQUIRED SKILLS AND EXPERIENCE

Basic computer skills and familiarity with document management systems Fluent in Spanish and English Ability to work onsite 5 days a week

NICE TO HAVE SKILLS AND EXPERIENCE

Bachelor's Degree Understanding of mortgage loan products, escrow processes, and servicing regulations. Experience with Encompass Pay: $25hr - $28hr Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Administrative Referrals increase your chances of interviewing at Insight Global by 2x Inferred from the description for this job Vision insurance Medical insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Customer Service Representative” roles. Customer Service Representative - State Farm Agent Team Member South Bay Terraces, CA $24.00-$36.00 11 months ago Customer Service Representative - State Farm Agent Team Member Chula Vista, CA $30,000.00-$45,000.00 2 years ago Community Relations Representative ($21.35 - $25.43) Customer Service Agent (AeroMexico) -SAN Guest Experience Representative | Part-Time | Snapdragon Stadium Outbound Call Center / Client Care Representative Call Center Customer Service Representative Grievance Customer Service Representative We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Insight Global