Lead Case Manager

About VQ VisionQuest (VQ) is a national child, youth, and family services organization providing residential programming, community-based services, and in-home support across the United States. We help young people overcome challenges, build resilience, and move toward brighter futures, partnering with state and federal agencies to deliver services where the need is greatest and strengthen the communities we serve. Why build your career at VQ? Purpose‑driven work that helps children and families succeed. Transparent and equitable pay practices. Internal promotions and leadership development pathways. Accountable, supportive leadership focused on long‑term success. Benefits Medical, Dental, and Vision coverage Flexible Spending Accounts Employee Assistance Program Company‑paid Life and Short‑Term Disability 401(k) with employer match Job Summary Lead Case Manager/Licensed Chemical Dependency Counselor (LCDC) provides substance‑abuse treatment through individual and group counseling services to clients with substance use disorders and co‑occurring behavioral health challenges. The role supports case managers while maintaining a personal caseload. Essential Functions Support the Program Director in managing the referral process and ensuring efficient case assignment, including: Reviewing and triaging new referrals by monitoring caseload capacity and case complexity. Facilitating timely intake and engagement with youth and families. Monitoring referral patterns and collaborating with supervisors to identify service delivery gaps. Case Support & Guidance: Act as a resource for case managers, providing guidance on complex cases and intervention strategies. Support case managers in engaging families, troubleshooting challenges, and connecting them with appropriate services. Provide feedback on documentation, case notes, and reporting requirements for compliance. Collaboration & Program Development: Identify service gaps and relay concerns or recommendations to program leadership. Participate in team meetings to ensure consistency in service delivery. Assist in training new case managers and provide ongoing peer support. Monitor compliance with program requirements, agency policies, state regulations, and accreditation standards. Participate in required trainings, supervision, and professional development activities. Attend at least three community events per year on weekends to represent the program and engage with the community. Chemical Dependency Counseling: Conduct substance‑abuse assessments, screenings, and evaluations. Develop, implement, and update individualized treatment plans. Provide individual, group, and family counseling using evidence‑based practices. Facilitate psychoeducational and therapeutic groups focused on recovery, relapse prevention, life skills, and behavioral health topics. Monitor client progress and adjust interventions as appropriate. Maintain timely, accurate, and complete clinical documentation. Provide direct supervision and support to youth and families in the home, school, and community. Conduct intake assessments to identify root causes of truancy and develop individualized case plans. Work closely with families to address barriers to attendance such as mental health, substance abuse, transportation, or instability. Assist families in accessing community resources. Maintain confidentiality of client information in accordance with HIPAA. Crisis Intervention & Advocacy: Participate in after‑hours support rotation, providing immediate response to urgent needs. Assist families in addressing crises that could lead to legal consequences, school dropout, or out‑of‑home placement. Support case managers in high‑risk cases with additional guidance. Advocate for families by coordinating services and interventions that support school attendance and success. Collaboration & Community Outreach: Develop professional relationships within schools and the broader community. Participate in staffings, training sessions, and educational workshops to enhance family awareness of truancy laws. Engage in community outreach efforts to educate families about the importance of school attendance. Coordinate care with medical providers, case managers, probation officers, community agencies, family members, and other stakeholders. Participate in multidisciplinary team meetings, case consultations, and treatment planning discussions. Perform other duties as assigned. Skills & Abilities Excellent interpersonal communication skills and active listening ability. Commitment to professional development and proactive research. Ability to work independently and as part of a team. Experience with The Seven Challenges program is preferred. Strong computer skills (Microsoft Office, Google Workspace, Google Drive) and willingness to learn new software. Excellent writing skills, including comprehensive narrative reports. Knowledge of substance use disorders, recovery principles, and behavioral health treatment modalities. Knowledge of group therapy and individual counseling related to substance use treatment. Familiarity with electronic health record (EHR) systems and clinical documentation requirements. Understanding of confidentiality standards, HIPAA regulations, and ethical counseling practices. Ability to establish rapport with clients from diverse backgrounds. Ability to maintain professional boundaries and exercise sound clinical judgment. Strong organizational and time‑management skills. Ability to work independently while collaborating effectively with multidisciplinary teams. Education & Experience Licensed Chemical Dependency Counselor (LCDC). Bachelor’s degree in social work, psychology, counseling, criminal justice, education, or human services. Master’s degree is preferred. Experience working with adolescents, adults, or justice‑involved populations preferred. Must maintain all required professional licenses and certifications throughout employment. Qualifications Must be 21 years of age or older. Flexible schedule, including evenings, weekends, and holidays, to facilitate program services. Cleared background checks from appropriate entities, including Child Abuse and Neglect and FBI criminal background. Must have a valid driver’s license and be eligible to drive to facilitate program services as required. Working Conditions / Physical Requirements May lift and carry up to 10 pounds frequently, up to 20 pounds occasionally, up to 50 pounds infrequently. Perform tasks involving standing or walking 50% of the day; sitting 50% of the day. Ability to sit, stand, walk, bend, reach, and perform routine office and clinical activities. Ability to operate a computer and standard office equipment. Ability to travel locally as required by program needs. Must be able to provide First Aid and CPR. Pay Range $65,000 - $65,000 USD per year (663 VQ CBS Bexar). #J-18808-Ljbffr