CREDIT/COLLECTION AGENT

Job Title

Expected pay for this position is $18.93-$27.45. Actual pay will be determined by experience, skills and internal equity. MDH benefits package includes: medical, dental, vision 457B and employer match for FT employees company paid STD and LTD.

Job Summary

Under supervision from the leader of patient financial services, provides credit and collection activity on all self-pay accounts in accordance with the payment and collection policy.

Job Specifications

Education and experience: high school diploma or GED equivalent required. Prior revenue cycle of hospital patient accounts work experience desired.

Job knowledge: knowledgeable of and conducts all activities consistent with the organizations mission and values statements. Knowledgeable and conducts all activities in accordance with regulatory compliance, including but not limited to such issues as Medicare secondary payer screening, 3-day DRG bundling, medical necessity, and internal code of conduct requirements. Knowledgeable of the comprehensive revenue cycle policies and procedural flow. Knowledgeable of operation of routine office equipment and computer software programs. The patient population must be considered when assessing job knowledge required from the employee.

Abilities, interests and temperaments: projects a mature, compassionate, customer service attitude with a professional demeanor while dealing with patients and all other customers. Able to work effectively and with flexibility in high-stress, fast-paced situations. Displays attention to detail and accuracy. Able to appropriately prioritize and perform multiple tasks at one time, as well as modifying plans and approaches based on changing situations. Displays a positive attitude while able to adjust to a changing work environment. Accepts personal accountability in order to meet all commitments. Must have the ability to work with a variety of patients of all populations (e.g. developmentally appropriate care, cultural diversity, patients with pain, victims of abuse or neglect, and diagnosis or procedure specific such as patient with congestive heart failure or cesarean delivery).