Veterinary Patient Care Coordinator

Emergency Patient Care Coordinator

BluePearl North Hills, PA is hiring for an Emergency Patient Care Coordinator!

Pay: $19.50 - $35.50 / hour. This pay band is a starting point and is dependent on experience and advancement through our leveling system. We also offer competitive shift differential pay for eligible hours worked for nights and weekends. Shift differentials are based on a 4-hour minimum.

For example:

• Mon – Fri: 6pm to 8am = $3.00 Shift Differential
• Sat & Sun: 6pm to 8am = $4.50 Shift Differential
• Sat & Sun: 8am to 6pm = $3.00 Shift Differential

Our Emergency and Critical Care Department is looking for an additional Patient Care Coordinator. As a Patient Care Coordinator, you will be the client's and patient's advocate! This position plays a vital role in patient care, safety, and client satisfaction. There is a great need to support not only our patients but our clients as well. Often in stressful situations, both the owner and the patient need a supportive hand to ensure communication transfers accurately between the client and the clinical staff. This is a liaison position, filling the gap between the front, the clinical team, and the client. You'll help by facilitating client/patient flow between the waiting room, exam rooms, CSR staff and clinical staff. You'll assist with following up "check-in" calls, ensuring no questions are left unanswered and our patients receive the best care possible!

As the Patient Care Coordinator, you will:

• Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
• Maintain open communication with doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
• Coordinate patient flow between the ER Department and our other specialties departments
• Manage Cornerstone hospital census
• Facilitate & perform discharge appointments
• Manage visit board and exam rooms; ensure comfortable and timely visits & discharges
• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
• Call previous day's ER clients for follow-up feedback

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
• Lyra; Access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra- an online mental health support platform
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

Our Continuing Education Plan includes $500/year reimbursement for CVT and $750/year for VTS. The Continuing Education allowance can roll over up to $1,500 for CVT and VTS associates. Non-Credentialed, full-time Paraprofessionals are eligible for an annual CE stipend of $150. Full-time CVT associates also receive 8 hours of CE paid hours each year. Full-time VTS associates receive 12 hours of CE paid each year. Paid CE hours can be carried over year to year up to a maximum of 24 hours. Newly hired associates will receive a pro-rated amount of any CE benefit for which they are eligible.

• Company-paid Short-Term and Long-Term Disability
• Parental Leave Benefits
• Health, dental, vision, and life insurance options
• Paid Time Off and Floating Holiday Plans
• Health Savings Account
• Flexible Savings Account
• 401(k) Retirement Plan
• Annual Scrub Allowance: full-time associates receive $200/year in BluePearl store credit.
• Referral Bonus Program
• State licensure reimbursements
• VTNE reimbursements
• Additional VTS benefits – pursuing & established VTS technicians.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.