Sr Customer Experience Analyst

Involves providing unique, high impact, technical or expert advice to directors or officers within a region or internationally. Advisors can report to a Manager, MD, VP or SVP as required. Provides technical expertise and advice to senior/executive management on current and emerging systems trends, practices, opportunities and risks within area of expertise. Delivers analysis, interpretation and application of complex information in order to influence optimal business decisions. Leads high impact cross-functional projects and initiatives. Is future oriented and drives strategic planning. Influences and supports cross-functional project teams in order to achieve optimal results for the business. Minimum Education Bachelor's Degree. Related experience may offset degree requirements and related education/degree may offset experience requirements. Minimum Experience Five (5) years of experience in an analytical customer service environment. More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience. Knowledge, Skills, and Abilities Accuracy and attention to detail. Analytical skills. Presentation skills. Microsoft Office and personal computer (PC) skills. Preferred Qualifications Pay Transparency Pay Additional Details English and Spanish speaking. Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact View email address on click.appcast.io. Applicants have rights under Federal Employment Laws: Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-Verify Notice (bilingual) Right to Work Notice (English) / (Spanish) For details on our comprehensive benefits, click here. #J-18808-Ljbffr FedEx Group