Manager, OSP Field Operations

Job Description

Job Description

Overview

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration , we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

Responsibilities

We are seeking a dedicated and skilled OSP Field Operations Manager specializing in fiber optics to join our team in Kent, WA. The successful candidate will lead a team of field technicians and be responsible for installing, maintaining, and repairing fiber optic network systems. This role involves working outdoors, often in challenging weather conditions, and requires a high level of technical expertise and attention to detail.

Qualifications

OSP Field Leadership & Team Oversight

o Supervise OSP field crews and contractors performing aerial and underground fiber construction.

o Provide daily directions, coaching, and performance feedback to field teams.

o Conduct regular site visits, ride-outs, and job audits to ensure compliance with Ezee Fiber standards.

o Support onboarding and training of new field personnel and contractors.

Construction & Network Execution

o Oversee OSP activities, including fiber placement, splicing coordination, make-ready support, restoration, and maintenance.

o Ensure work aligns with construction prints, permits, and engineering specifications.

o Coordinate closely with Engineering, Project Management, and Permitting teams to resolve field issues and schedule impacts.

o Assist with troubleshooting field construction challenges and service-affecting issues.

Safety, Quality & Compliance

o Champion Ezee Fiber’s safety-first culture by enforcing OSHA requirements, traffic control standards, and company safety policies.

o Ensure work quality meets Ezee Fiber installation, restoration, and documentation standards.

o Identify deficiencies, implement corrective actions, and follow up to completion.

o Maintain a clean, compliant, and professional job site environment.

Vendor & Contractor Management

o Monitor contractor performance, productivity, and adherence to scope and SLAs.

o Communicate expectations clearly and address performance issues promptly.

o Support invoice validation and work verification as needed.

Reporting & Administration

o Track and report key metrics such as production, quality scores, safety incidents, and restoration timelines.

o Maintain accurate records for work completed, inspections, incidents, and corrective actions.

o Support scheduling, resource planning, and workforce allocation to meet build milestones.